🚀 go-pugleaf

	I've just finished speaking to both of these companies (Solutions Inc.
and Supermac Technology). It seems that Superglue II and Superlaserspool 2.0
do NOT work together at all. The person from Solutions was very polite and let
me know that there was no current fix and probably none forthcoming. He 
suggested just "turning off" SLS whenever I needed to use Superglue. Not a very
happy compromise. He then stated that the problem was definitely in SLS. The 
Tech Support person from Supermac was a bit on the cranky side, especially when
I mentioned that Solutions thought it was an SLS problem. He had no solution to
offer and further stated that it was "their problem" & nothing would be forth-
coming.

	Here is yet another example of two well-respected Macintosh companies
engaging in "finger-pointing" without probably even discussing the issue with
each other. Don't we; the users, deserve better than this ? How do we get some
of these recalcitrant companies to drop all the B.S. about whose "fault" a 
problem may be and just work together. Surely good service must go hand & hand
with a good product or people will find another source for their needs ...

	Anyone had a better experience of two companies working together and
providing timely problem resolution ?


Al Holzman                 |  Internet = alh@pyrnova.pyramid.com (always)
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