🚀 go-pugleaf

I'm sure someone will blast me for posting this, but I must say that I have
gained some respect for Seagate after reading this letter, quoted from
the September 12 issue of MacWEEK:

SEAGATE COMES THROUGH WHERE APPLE FAULTERS

   My Apple 20SC hard drive failed eight months after purchase.  The Apple
dealer could repair it for $400 (the price of a new third-party drive these
days).  I learned, after some digging, that the Seagate drive inside my
Apple drive was under a one-year warranty by Seagate.  After Apple indicated
that it was unwilling to honor the Seagate warranty, I returned the drive
assembly to Seagate, and it was replaced for $35.  Happy ending.
   The story continues, however.  The Seagate representative I spoke with
expressed suprise that Apple was not willing to honor the one-year warranty
since her understanding was that Seagate and Apple have a "pass through" (to
the end user) agreement.  She indicated that Seagate was more than willing
to deal directly with me, however, if Apple was unwilling.  From all appear-
ances, Apple seems to be amking $365 profit on every Apple hard drive
replacement performed by an Apple dealer during that infamous "three-to-
twelve-month" window.
   I have spoken with Apple's customer relations department, which says that
Apple has no such arrangement with Seagate and, in fact, indicated that the
drive would not work unless purchased directly from Apple.  To add insult to
injury, the operator was rude, chastising me for not buying the extended
warranty.  She could only offer to identify the nearest Apple dealer if I
would give her my ZIP code.

S. Urban
Medway, Mass.

--- End of Quoted Letter ---

-Michael



-- 
Michael Niehaus        UUCP: <backbones>!{iuvax,pur-ee}!bsu-cs!mithomas
Apple Student Rep      ARPA:  mithomas@bsu-cs.bsu.edu
Ball State University  AppleLink: ST0374 (from UUCP: st0374@applelink.apple.com)