Article View: comp.sys.mac
Article #44823Re: Apple OS 7.0 - Cost?
From: Cy Shuster
Date: Thu, 04 Jan 1990 18:56
Date: Thu, 04 Jan 1990 18:56
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1488 bytes
In article <1701@esquire.UUCP> baumgart@esquire.dpw.com (Steve Baumgarten) writes: [arguing for free customer support] >It really doesn't cost that much; ... [most omitted] I beg to differ on this point. Good support is quite costly, labor- intensive as it is, and particularly when a wide variety of hardware and software configurations are supported (moreso for our PC products, but rapidly expanding on the Mac side as well). This is one of the chief reasons for limiting support to registered owners. Furthermore, support people, along with testers, are some of the most unsung heroes of the industry. Most developers don't know the externals of the products nearly as well as the internals; we'd be in deep puckey without 'em. Plus, they have to represent the whole company to end users every day, and defend products that they can only indirectly change. My hat's off to them. This has been an unpaid, unpolitical announcement. --Cy-- cy@dbase.a-t.com
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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!hacgate!ashtate!dbase!cy From: cy@dbase.UUCP (Cy Shuster) Newsgroups: comp.sys.mac Subject: Re: Apple OS 7.0 - Cost? Summary: Support ain't cheap! Message-ID: <348@dbase.UUCP> Date: 4 Jan 90 18:56:51 GMT References: <35036.2598DF8A@cmhgate.FIDONET.ORG> <37516@apple.Apple.COM> <23943@brunix.UUCP> <1701@esquire.UUCP> Reply-To: cy@dbase.UUCP (Cy Shuster) Organization: Ashton Tate Development Center Glendale, Calif. Lines: 20