🚀 go-pugleaf

In article <2243@uw-entropy.ms.washington.edu>, king@uw-entropy.ms.washington.edu (Jim King) writes:
> In article <1261@io.UUCP> rus@io.UUCP (Russell Sheptak) writes:
>>
>>What a surprise!  I also have the apparently infamous DD70 from Jasmine,
>>
> 14 lines deleted 
> 
>>Fortunately, the dealer I bought the drive from is a local one, and
>>has agreed to return the drive to Jasmine, and deal with them in
>>negotiating repair.  BTW, Jasmine has yet to call back, two weeks later.
>>
>>I'd recommend looking at the La Cie drives these days.
> 
> Maybe you'd better look further.  Our Mac lab bought a LaCie drive
> which appears to be defective, but our system administrator has been
> unable to talk with anyone at LaCie who is knowledgable and/or who
> will authorize a return.  They also promised to call back but have
> not done so.  Our guy has wasted a lot of time calling and is 
> really frosted with LaCie's "service".

	I have also had problems with LaCie's support people. We
ordered a case and software from them, and ( you know the song ),
it will be shipped Tues ( Mon ), it will be shipped Friday ( Wed ),
and so on for 2 1/2 weeks. When it arrived, ( without software ), their
receiptionist would not connect us to anyone ( they were all "out" ),
and calls were not returned. It appears that giving your name when the
receptionist asks is a bad idea. We finallyu got the software shipped
to us, but it took another week. A friend of mine had a similar
experience with LaCie, after a very pleasant conversation with them at
MacWorld SF this last Jan.

	Marshall Clow	mclow@telesoft.com