🚀 go-pugleaf

Here's the latest info. I could gather about the bad quantum hard drives.

1.  Apple and Quantum reached an agreement and will make a formal
announcement in the next couple of weeks.  I got this from a regional
sales director at Quantum.  She insinuated that Apple was going
to come through on replacing the bad, out of warranty drives as was 
indicated in the latest issue of MacWeek.   I also had my 40 Meg
replaced at no cost about a week and a half ago even though my 90 
day warranty expired about 90 days ago.

2.  She said that even though the Quantum drives were warrantied for 2 
years, that because Apple sold the drive in their machine that they had
every right to put a 90-day warranty on it and that there was nothing
anybody could do about it.  She also said that Quantum would not be able
to deal directly with anyone regarding this issue and that we would have
to go to our nearest and dearest local Apple dealer.

3.  The customer service woman that I talked to at Apple told me that if
I sent her a copy of my service request form, that she would give 
me 6 months of free Apple Care.  She even said that if the machine 
was still under warranty, that  we would still receive the free 
Apple Care, so save all your paper work.

4.  The new 40 Meg drive I got replaced in my IIcx was also a Quantum.  
I have my doubts about this drive too.  It clicks real loud when I first
boot up and it was already formatted.  The local Apple dealer said that there
is a possibility that the "new" drive is re-conditioned and that there
was no way for them to tell if it was new..

5.  In the latest count, I've received information regarding 8-80Meg 
drives which have bit the big one, and 9-40Meg drives (including my own)  
which have also died.  In case you missed my first posting about a week
ago.  I'm still tallying up the number of people who have had hard disk
problems in their IIcx's so send me your hard disk/luck stories.


harry@eedsp.gatech.edu 

Analog Microelectronic Research Group
Georgia Tech