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Article #6065Jasmine - a turn for the better?
From: Alen Shapiro
Date: Mon, 09 Oct 1989 22:11
Date: Mon, 09 Oct 1989 22:11
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At last a success story relating to Jasmine hardware support. I had a 100Mbyte backpack whose SCSI cable (internal flat ribbon) had been installed across its retaining pins severing the cable at one point and allowing it to tear through a conductive channel. One phone call to Jasmine - on hold forever 2nd phone call got a message operator (overflow at 4:45pm). I left a message, certain that no return call would be forthcomming. Next morning I got a call from a very helpful Tech Support rep who found the part I needed and shipped it out THAT DAY. It arrived 2 days later and my disk was back in working order that day. Well done Jasmine (I wish I had the name of that tech rep - I'd publish it here in CAPITAL LETTERS). --alen the Lisa Slayer (it's a long story) alen@crash.cts.com Ps I've no connection with Jasmine other than I like their product - now if they could only fix the volume control on the backpack modem.....
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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uwm.edu!uakari.primate.wisc.edu!ctrsol!sdsu!crash!alen From: alen@crash.cts.com (Alen Shapiro) Newsgroups: comp.sys.mac Subject: Jasmine - a turn for the better? Summary: they pulled out all the stops on this one!! Keywords: jasmine backpack hardware response cable Message-ID: <499@crash.cts.com> Date: 9 Oct 89 22:11:24 GMT Reply-To: alen@crash.cts.com (Alen Shapiro) Organization: Crash TimeSharing, El Cajon, CA Lines: 18