Article View: comp.sys.mac
Article #695Re: Pacer login problems under VMS 5.1-1
From: Brian Goetz
Date: Tue, 27 Jun 1989 20:48
Date: Tue, 27 Jun 1989 20:48
28 lines
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1643 bytes
In message 15920, Rich Cower complained about the responsiveness of Pacer Software's Technical Support staff. >...We've faxed Pacer some packets >we captured with PEEK, but they never call us back (Do they call ANYONE >back??)... Get real, Rich. This is just a cheap attention stunt. Well, now you have everybody's attention. For the benefit of the rest of the world who read your message, we would like to point out that we have 11 documented calls to your site during the four day period in which this problem was being diagnosed, and that the Peek that you sent was in the hands of the appropriate engineer within 24 hours, who promptly contacted your site. Perhaps we did not solve your problem as quickly as you expected, but it is inappropriate to post messages which say "They never call us back." And don't you think you could at least indicate what organization youy are really from? CSLI isn't even a customer of ours. This is not the first time your site has resorted to getting attention by bad-mouthing our reputation in a public forum. Maybe it could be the last? Brian Goetz, Software Engineer Karen Tobasky, Technical Support Pacer Software, Inc.
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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!mit-eddie!bgoetz From: bgoetz@eddie.MIT.EDU (Brian Goetz) Newsgroups: comp.sys.mac Subject: Re: Pacer login problems under VMS 5.1-1 Message-ID: <12089@eddie.MIT.EDU> Date: 27 Jun 89 20:48:17 GMT References: <9478@csli.Stanford.EDU> Reply-To: bgoetz@eddie.MIT.EDU (Brian Goetz) Followup-To: comp.os.vms Distribution: na Organization: Pacer Software, Inc. Lines: 28