🚀 go-pugleaf

    Having been using Dave McWherter's <McSink> program for some weeks, and
    finding it very handy, I decided to send off the shareware fee to
    Preferred Publishers Inc, despite it being rather on the steep side than
    otherwise ($45 + $6.50 postage). Being a rashly generous soul, I decided
    to allow a bit more for airmail, and to allow for any price increase
    since the version had been released that I had, so I ended up sending a
    money order for $60 in total.

    When I received the update disk and manual, I found that the extra money
    I had included had not been credited to me, but had been added to the
    notional cost of the product - thus in effect taking this $8.50 from me
    for nothing in return. In addition, and what really annoys me, is that
    the package was not sent by normal air mail, but by a totally
    unnecessary and extravagant UPS next day courier service (!!),
    *carriage* *to* *be* *paid* *on* *delivery*, for which I was charged the
    preposterous sum of #17.58 (about $27), for a package which only weighed
    a few ounces.

    I of course was somewhat miffed over this, so wrote to both Preferred
    Publishers and Signature Software explaining the situation and asking
    for some reimbursement. Two months later I received a reply from
    Preferred Publishers, giving no apology or explanation at all, and in
    addition stating that I hadn't paid for the copy of McSink which I had
    been sent! This despite the fact that the invoice (#1369, if anyone from
    PP Inc is reading this and is shamed into action - not very likely)
    clearly stated 'Pre-Paid Money Order" at the top! So, I can only presume
    that they attach no import to the facts that I was charged $53.50 for a
    $45.00 product, charged $6.50 for shipping for which they never paid,
    and then was sent McSink by a preposterously expensive next day courier
    service. In total I had taken from me an *additional* $42 for McSink
    (and that's not counting the #5 surcharge for the money order), and they
    don't give a shit!

    Going over this again is making my blood boil, as you can probably
    gather, so I'll wind up now. I leave you to draw your own conclusions
    with regard to the advisability of leaving oneself open to being ripped
    off in the same way. To end on a more positive note, I should add that I
    have about a dozen shareware products for which I have sent off the
    fees, and Preferred Publishers Inc is the only one that has screwed me
    around; all the others have dealt with me honestly and fairly.
-- 
    Another Fine Product from <mcvax!ukc!icdoc!bilpin!jim> <jim@bilpin.uucp>
			   {JimG : Hatfield, England}
 "Life is sure funny, isn't it, Chuck?" . . . . "It depends on the punch line."