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Article #39024Re: Hard disk successes (Was: Re: Don't buy Hard disks from CMS, they..)
From: Ed Anson
Date: Thu, 09 Mar 1989 15:48
Date: Thu, 09 Mar 1989 15:48
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1733 bytes
In article <7495@batcomputer.tn.cornell.edu> mha@tcgould.tn.cornell.edu (Mark H. Anbinder) writes: > those of us who are happy with our equipment SHOULD be >talking about it, so people hear the success stories as well as the horror >stories. I agree. Better yet, I can tell about a horror story that turned good! I bought one of the original DataFrame 20's. It was DOA. I called customer support, they apologized profusely, and sent me another immediately. It was DOA. I called customer support, they not only apologized but sounded puzzled. They sent me another immediately. I have been using that drive without any problems for three years now. The moral of the story is this: Even the best of companies sometimes have equipment problems. The important thing is what they do about them, and what the overal track record of the equipment is. The only REAL horror story is when customer service ignores the service when the equipment fails. -- ===================================================================== Ed Anson, Calcomp Display Products Division, Hudson NH 03051 (603) 885-8712, anson@elrond.CalComp.COM
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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!decvax!spray!anson From: anson@spray.CalComp.COM (Ed Anson) Newsgroups: comp.sys.mac Subject: Re: Hard disk successes (Was: Re: Don't buy Hard disks from CMS, they..) Message-ID: <2616@spray.CalComp.COM> Date: 9 Mar 89 15:48:22 GMT References: <636@ndcheg.cheg.nd.edu> <76000361@p.cs.uiuc.edu> <429@lakesys.UUCP> <7495@batcomputer.tn.cornell.edu> Reply-To: anson@spray.UUCP (Ed Anson) Distribution: na Organization: CalComp, A Lockheed Company, Hudson, NH, USA Lines: 23