🚀 go-pugleaf

In article <7396@elsie.UUCP>, ado@elsie.UUCP (Arthur David Olson) writes:
> > If the 128K ROMS or 800K drive did fail within that time frame,
> > all your dealer would need to do is pull out the defective drive and/or
> > 128K ROMS put in a good set and return the defective parts to APPLE for
> > credit.  Apple would have no way of knowing what sort of Mac those parts
> > had been in.
> 
> Yes, the dealer might get away with the fraud described above;
> no, that does not make it right.
> -- 

The following is from the "Apple Service Programs" manual:

from page 6.1, paragraph 4 under the heading:

"Summary of APPLE Warranty Statements"

" Modifications, (other than those listed on page 6.2), and damage
caused by misuse or accident will void the warranty unless it is clear
that there is no relation between the modification and the product
failure.  A module shipped to Apple will be returned to the dealer if
it has been modified, altered, or made unfit for the 'exchange pool.'"

from page 6.2 paragraph 3 under the heading:

"Acceptable Modifications"

  "3.  General Computer's Hyperdrive 10 and Hyperdrive 20 for the
       Macintosh."

from page 8.1.4 under the heading:

"MACINTOSH"

 "Non-Apple Ugrades     (announced June 85)"

"Third party defelopers offer internal hardware modifications such
as homebrew MEMORY UPGRADES, COMPOSITE VIDEO PORTS and some HARD DISK
DRIVES.  APPLE WILL NOT HONOR WARRANTY OR APPLECARE CALIMS FOR ANY
MACINTOSH SYSTEM WHICH HAS UNDERGONE ANY OF THESE MODIFICATIONS.
IN ADDITION, MODULES WHICH HAVE BEEN MODIFIED OR ALTERED ARE NOT
ELIGIBLE FOR EXCHANGE.  Any altered modules received by Apple will 
be returned to the dealer.  It is important that you identify altered
parts and insure proper customer billing to avoid costly mistakes."

"Boards which have been modified show signs of poor craftsmanship
and soldering in the RAM and 68000 Microprocessor areas.  Unmodified
solder connections will appear consistent from component to component."

"However, the recently introduced 'clip' version of Hyperdrive will
NOT void Apple's 90-day limited warranty or AppleCare coverage IF
PROPERLY INSTALLED BY AN AUTHORIZED APPLE DEALER OR BY GENERAL
COMPUTER.  The 'Clip' attaches the Hyperdrive controller board to the
Macintosh's 68000 microprocessor without modification of the
Macintosh Logic Board.  This applies both to the 10 Mbyte and 20
Mbyte Hyperdrive products."

End of Quote
The above material is Copyright 1983 by Apple Computer, Inc.

From this we can say that 'modules' (disk drives, ROMs, logic boards,
power supplies, etc.) that have not been altered may be repaired under
warranty unless any non covered modification caused the failure. If you
have a clip on upgrade, it should be removed _before_ taking the system
in for warranty repair, upgrade, etc., unless previously approved by your
dealer.

The dealer that would not cover his own work because of the modification
was indeed shafting the customer.  He should have made it clear that it
would not be covered if the modification was at fault or contributed to
the failure.


Macintosh is a trademark licensed to Apple Computer, Inc. by
McIntosh Laboratories.
Hyperdrive is a trademark of General Computer, Inc.

#include <disclaimer.h>