🚀 go-pugleaf

In article <1992Oct27.101427.3287@ifi.unizh.ch> roettig@ifi.unizh.ch (Thomas Roettig) writes:
>In article <1992Oct26.200608.8784@next.cambridge.ma.us>
>simsong@next.cambridge.ma.us (Simson L. Garfinkel) writes:
>> Why are you repeatedly spreading this disinformation?  NeXT doesn't charge
>> people to file bug reports.	NeXT charges companies who want technical support
>> to answer $225 to answer a question, or $5500 per year.  Developers get a 30%
>> discount.  There is no charge if the question is because of a bug.
>
>Are you shure about the last statement? I did try ask_next@next.com for a
>question concerning a bug (I can not access a large number of fonts since
>upgrading to NS 3.0 and all the workarounds from the net did not help).
>Guess what kind a answer I got from NeXT?

    A similar situation occured with me.

    I don't mind paying for developer material but getting nickel and dimed
    for questions related to deficiencies in THEIR documentation is
    unacceptable.  Just about all the documentation is to shallow to be of
    any real use.  They spend one paragraph explaining a particular method
    but do not explain side effects or call ordering requirements, the
    arguments to a particular method get all of line if that in
    explanation, and they do not even supply a compilable example showing
    proper usage.  Totally useless.

    If they intend to charge me for every question I have that is unrelated
    to any particular bug report then maybe I should stop bothering to send
    them bug reports... or perhaps I should start charging *them* for each
    bug report I put together!

				    -Matt

>--
>
>Gruss
>Tom
>_____________________________________
>Thomas Roettig
>thomas@nice.usergroup.ethz.ch

--

    Matthew Dillon		dillon@Overload.Berkeley.CA.US
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