🚀 go-pugleaf

Mark Crispin <mrc@Tomobiki-Cho.CAC.Washington.EDU> writes:

>One nice thing about a Macintosh is that you can walk in to any number
>of stores and walk out with a machine.  If you can't find what you
>want at the store, there are 800 numbers you can call and you'll have
>it on your porch the next day.  This is, unfortunately, not the case
>with NeXT.  NeXT cannot claim to be an industry leader while it still
>has the customer service and ordering mechanism of a garage operation.

Tell that to the people on this campus who were promised their
orders of Quadra 900's MONTHS ago and keep getting the 'oh, it will
be another 6 weeks' from Apple.  Apple is far from saintly. (maybe
they are fairly quick on Mac Classics, but they obviously can't
handle the high-end machines they're advertising.)  The lead time
board in our campus's computer store has 2-4 weeks for a few Apple
systems, most are 6 to 10 weeks.  NeXT systems have an average of
2-4 weeks, that I've seen lately.



>Story 3:

>It also isn't very tactful to lower the price on the CD-ROM late in
>the summer by another $150 before the suckers who paid the higher
>price received theirs.

Can you tell me how much it was, and on what date the price was
changed?  As far as I know, it has been $695 minus educational
discount if that applies ever since the CD-ROM/3.0 bundle was
announced. (I may have missed something, though)

>I would have been seriously pissed if I had picked overnight shipping!
>But, I am more than a little bit disturbed that a FAXed customer
>order, with credit card information, lay unprocessed at NeXT for ten
>days.
If you pick the 'rush' service and pay the extra charge, your order
gets processed much more rapidly.  

All I can say is - I've seen many computer makers committ these
types of errors you speak of.  I'm sorry you have had such bad luck
with your orders, but I've seen the same badness throughout the
market.
(Gateway 2000 sitting on an order for 3 weeks before acknowledging
that it will take another 4 weeks to get a system; how about those
>45 minute-on-hold jobs when calling Apple's Higher-Ed hotline just
to process an order?  I have seen it in our campus computer store)

Hopefully NeXT Order Mgmt is working to better itself.
-- 
David Lemson                                                (217) 244-1205
University of Illinois NeXT Campus Consultant / CCSO NeXT Lab System Admin
Internet : lemson@uiuc.edu                UUCP :...!uiucuxc!uiucux1!lemson 
NeXTMail accepted                                  BITNET : LEMSON@UIUCVMD