🚀 go-pugleaf

In article <MS-C.716532025.1103527590.mrc@Tomobiki-Cho.CAC.Washington.EDU> Mark Crispin <mrc@Tomobiki-Cho.CAC.Washington.EDU> writes:
>NeXT still has a long way to go before it can claim credibility as a
>reliable vendor.
[..Suggestions deleted..]
>I bought the CD-ROM/3.0 package in late spring.  I have the CD-ROM
>drive -- a good two months after I ordered it -- but no 3.0 CD-ROM
[..munch..]
>I though that ordering some additional DSP memory might help some
>problems I had been having with music.  I called up NeXT to order it.
[..munch..]
>NeXT wouldn't take a phone order; it had to be by mail or FAX.  The
>order form offered overnight shipping or 5 day shipping.  I chose
>5-day shipping, with a charge to my credit card, and FAXed the order
>on September 3.
[..munch..]
>On September 14, I called to find out about the status of the order.
>I learned that the *acknowledgement* of the order had just been mailed
[..munch..]

I haven't had any of these problems with NeXT.  I needed a new keyboard
to replace my previous ( coffee soaked ) keyboard.  I order by phone with
credit card and had it on my desk by noon the next day.

My secret: I order from a major financial firm, told them so, and had it
mailed there.

NeXT can treat its customers right if it wants to.  But if they think
s**t of you, their service reflects it.

Quick Quiz: What does NeXT think of the little guy?

Chris

-- 
Christopher D. Audley                 Internet: audley@jhunix.hcf.jhu.edu
Elec & Comp Engineering                      -= NeXTmail Welcome =-
The Johns Hopkins University          Phone: (410)889-3639