CD-ROM question, NeXT customer support gripe

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#2550

From: William E. Aitken
Date: Thu, 03 Sep 1992 22:10

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	I ordered a CD-ROM/3.0 upgrade in May, and finally took 
delivery of the drive today (the delay was mostly my fault).    
I want to know what *exactly* (besides the drive) should have been in the 
package.  I *know* that 3.0 wasn't supposed to be. 
My package included 

	1) The drive itself
	2) The power cable
	3) a software licence 
	4) a CD-ROM caddy.

Given that the drive has a sticker on it saying to read the user manual
before use, I'd expected to find one.  Should one have been present?
Is anything else missing?

	I called NeXT customer support to ask what should be in
the box (I did *not* give a list of what *was* in the box) and, after a wait,
was told ``everything''.    Gee, thanks, I'd thought it was 
NeXT company policy to leave things out (``Oh, let's see, it's 
a Tuesday, so we shouldn't put the power cord in.'') :-)

						--- Bill.
-- 
William E. Aitken <aitken@cs.cornell.edu>   | Formal verification is the 
{uw-beaver,rochester,decvax}!cornell!aitken |  future of computer science ---
Home: (607) 273-7810 Away : (607) 255-9206  | Always has been, always will be. 
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Path: arc1-ca.pugleaf.net!sparky!uunet!dtix!darwin.sura.net!udel!rochester!cornell!aitken
From: aitken@cs.cornell.edu (William E. Aitken)
Newsgroups: comp.sys.next.misc
Subject: CD-ROM question, NeXT customer support gripe
Message-ID: <1992Sep3.221018.15033@cs.cornell.edu>
Date: 3 Sep 92 22:10:18 GMT
Organization: Cornell Univ. CS Dept, Ithaca NY 14853
Lines: 28