🚀 go-pugleaf

This is a plea to Next about their packaging, OR how to ship a monitor
so it will definately get broken!!!.

Recently, I purchased a NextStation Color 21 inc Monitor from a CC friend
in America.  It took 3 deliveries before Next could get him a monitor
that worked. (ie. the couriers destroyed the other 2)

Having finally got the 3rd one that was in perfect condition It was to my
displeasure that when I picked up my machine at the local airport there
was damage to my monitor.

The plastic edge near the class had been chipped and there was clearly
damage to the packaging itself which directly caused my damage to my
monitor.

The most annoying thing is how NeXT ship the monitor.

Inside the box,the monitor has two syrofoam supports one at the top and one at t
he bottom the screen is lies perpendicular to the ground.

They place the monitor in some anti-static pillo casing and thats it, there
is no attempt to protect the actually screen itself at all. To top it off
the boxes their equipment ships in are silicon coated ie. the gear slips
off on any uneven surface.

All the lies between the monitor, in its pillo case and the outside of the
box is about 4 cm of air. No foam nothing, hence if there was something
my monitor would have stood a good chance of not getting damaged. Unfortunately
the damage was not just cosmetic, when the montior switched on, I had a dead
pixel (right near the bottom where a penetration of the packaging occured and)
it was unfocused and blurry in patches directly underneath the damage which
had occured to the box.

If anybody knows anybody here in Melbourne, Australia that can take a look
and tell me wether its repairable then go right ahead, but I fear that this
damage is permanent.  Its still a fine monitor but the equipment was brand
new and thus It should have gotten here in one piece.  With NeXT's packaging
its didn't have a fighting chance.  I hope others can learn from this (and
somehow I can be helped, god knows how)

PS. You might say, well you are in Australia, what do you expect.  I say this
In this day and age if people cannot get a piece of electronic equipment from
continent to the other in one piece I think we haven't really accomplished much.

The point of this article is that with a bit of assistance/careful thought from the vendor the equipment would have stood a better chance.