🚀 go-pugleaf

enders@bolshoi.cc.misu.NoDak.edu (Todd Enders) writes:


>     Why in hell does Wolfram say that you can get the password over the phone
>*in the documentation* but refuse to give you one when you call???  Why don't

It has been my experience that they pretty much refuse to give more
than 1 or 2 passwords over the phone.  It has also been my
experience that they have lost 12 page faxes of licenses.


>they seem to care that the e-mail option of MathInstaller seems broken under
>NS 3.0???  Is this supposed to be customer service???  My employer probably

It seemed to me that the e-mail option NEVER worked. (even under
2.1) (worst of all - it didn't tell you that it didn't work)

>wouldn't appreciate my spending the department's money sending a fax for
>personal business.  I really wanted to do some things with my Mathematica over
>the weekend.  Now, I'm left wondering if Wolfram gives a flying fart about
>their users (or is it just NeXT users).

Well, in Wolfram's defense, they did do a spiffy job issuing me
floating license server passwords over the phone and in e-mail when
I absolutely had to have them to open for classes.  But it seems
like quite a few people get lost in their shuffle, and they admit
that there are problems with the password process.

Being in town helps me, because I don't mind sitting on hold...it's
a local call.  I can imagine how frustrating it would be if I were
in Germany or something.
-- 
David Lemson                                                (217) 244-1205
University of Illinois NeXT Campus Consultant / CCSO NeXT Lab System Admin
Internet : lemson@uiuc.edu                UUCP :...!uiucuxc!uiucux1!lemson 
NeXTMail accepted                                  BITNET : LEMSON@UIUCVMD