🚀 go-pugleaf

In article <BvK9AG.ELB@spock.dis.cccd.edu> maurices@spock.dis.cccd.edu (Maurice  
Shihadi) writes:
> I've had difficulties with NeXT for about two years and there are some
> people there who can help, you just have to find them.> 
> 
	[specific "complaints" about service dept deleted]

> Since its so easy to criticize anything I'll stop here;
> however, I hope NeXT realizes how much money and time they
> waste in their lack of efficiency. It's quite
> understandable to insulate the brilliant people so they
> can   continue to be brilliant and not be distracted by
> FASQ's (frequently asked stupid questions) but, hiring
> minimum wage workers (this is an assumption) and giving
> them responsabilities that are above their technical
> abilities is not fair to either the employee or the user. 

The arrogance of this poster is astounding.  It's one
thing to complain about a problem, it's another to be as
insulting as this person has accomplished. 

The wonderful folks in NeXT's service department have gone
out of their way time and time again to handle problems we've
had with our NeXTs.  They have performed their jobs efficiently
and effectively every time we have called upon them.  The quality
of their response has more than once turned irritation with NeXT
into admiration.  I have personally had the pleasure of meeting
many of these fine, intelligent, top-notch people.  They are a
fine bunch by any standard, a credit to NeXT by any measure.

--
Nathan Janette		"I'm a NeXTstep man,
Dept MB&B, Yale Univ	 I'm a NeXTcube guy"
New Haven, CT
nathan@laplace.biology.yale.edu (NeXT)