🚀 go-pugleaf

John Bartley writes

> You can turn this around, too. A client of mine bought Helvetica  
> Fractions to use with FrameMaker. EVERY NeXT app they have sees  
> Helvetica Fractions in the font panel except for FrameMaker. We asked  
> RightBrain about this and they said it was Frame's fault - ask Frame.  
> We asked Frame about it and guess what? They said ask Rightbrain. 
> 
> So, a pox upon Frame for their font panel, and a pox upon RightBrain  
> for not living up to their support promise.

Anything but the pox!  Besides, Frame didn't live up to their support
promise, either, and it's their problem, actually.

FrameMaker does not use the NeXT font panel, and in so doing introduces
all kinds of bugs.  For example, when I launch FrameMaker on my machine,
the default font is Times Phonetic instead of Times Roman.  Times Phonetic,
as you might imagine, is unreadable, since it's got weird letters as
used in dictionaries.  They don't cope well with weird font naming
conventions.

I was not aware that you contacted us with poor results, but we actually
did not steer you wrong, technically speaking.  It is Frame's bug, as
is evidenced by the fact that the fonts work in every other application
just fine.  The fact that Frame does not know about it or how to fix it
is another issue.

We have done a lot of free technical support for Frame, who have not had
a good track record in acknowledging and fixing this problem.  We will
continue to support our fonts under FrameMaker, but it is time-consuming
and difficult, and their font mechanism is not documented or particularly
well supported.  It's a process of trial and error.  Having the latest
version of FrameMaker helps quite a bit, but they still haven't got it
completely right.

In any case, I would like to lift the pox from RightBrain and help you.
I have just verified on my system that Helvetica Fractions doesn't work
in the latest version of FrameMaker, even with the custom "fontlist"
file that we have, which means that it isn't because you don't have the
latest version of everything.  I'll contact you over Email to sort it
out.

--
 Glenn Reid        		NeXTmail: glenn@rightbrain.com
 RightBrain Software		415-326-2974 (NeXTfax 326-2977)
 Palo Alto, California		Electronic Frontier Foundation, member #054