🚀 go-pugleaf

Because some of the people writing to me about Neuron request that their names
not be made public because of feared reprisals from Neurons (what OTHER kinds
of tactics are they using besides having no customer-service policy?)
employees, and because the volume or these notes is still relatively high, I
am reproducing parts of a more recent one without any identifying data, as
requested, to show what kinds of trends are emerging.

------------------------------------------------
 I would appreciate that you not make my name public.  I don't want Neuron to
cut me off until I am convinced that they are refusing to help...but I agree with you
that Neuron is a terrible company when it comes to customer support, honesty,
etc.

My colleague and I purchased 1414's so that we could communicate via fax and
could transfer files.  This has never worked.

   I suggest that you organize all those who have not received what they were
promised from Neuron and start playing hardball by filing complaints with the
New Jersey Attorney General's office and the Princeton, NJ, Better Business
Bureau.  Neuron apparently monitors comp.sys.next.* somewhat, so do this
organizing over the net.  You could provide addresses for the Attorney General
and BBB and encourage everyone to write.  I don't think Neuron is going to be
intimidated by what anyone has done so far, so maybe they will respond to this
additional pressure.
-------------------------------------------------

I promised to assist anyone who contemplates this sort of action.  But, as I have
continued to post [and to express to Neuron's uncaring staff on the telephone], all
I am looking for is either my $1000 back in exchange for the crippled and buggy
Neuron96+  OR a device that will actually work properly.

-73-
Marshall Gilula
mgilula@miasun.med.miami.edu