WingZ (Informix) policy disappointment

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2 total messages Started by Jack & Mon, 10 Aug 1992 19:52

#946

Author: Jack &
Date: Mon, 10 Aug 1992 19:52

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I had a rude awakening today. I had not received any notification from
Informix regarding new releases of WingZ, and having been using the
product for quite some time now thought that I should be hearing
*something*. I called them up and found that their policy is to only
notify those who have purchased support agreements of new upgrades, and
that all others must purchase a new application.

I may be a bit old-fashioned, but it seems to me that when you buy an
application you at least deserve a mailing and an upgrade reduction when
new releases are offered. However, Informix's policy treats a tried-and-
true purchaser as a second-class citizen.

It may be the case the WingZ is no longer software to use for spreadsheet
analysis, I have not kept up with the times. However, with this kind of
policy, I am on to new horizons one way or another, and suggest that others
who have any use/interest in the product make a fuss to these jerks.

Jack Hodges
San Francisco State University

Re: WingZ (Informix) policy disappointment

#2360

Author: Bob Peirce #305
Date: Fri, 14 Aug 1992 18:48

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In article <1992Aug10.195213.12192@csus.edu> hodges@huckleberry.sfsu.edu writes:
>I had a rude awakening today. I had not received any notification from
>Informix regarding new releases of WingZ, and having been using the
>product for quite some time now thought that I should be hearing
>*something*. I called them up and found that their policy is to only
>notify those who have purchased support agreements of new upgrades, and
>that all others must purchase a new application.
>
They (used to?) do the same thing with their DB.  If you don't have
support you have the choice of buying support and paying for each upgrade
between then and now or of just buying the new release outright.  The
idea of paying for support and then having to pay for upgrades always
lacked appeal for me so we never did.  We never bought the upgrades from
them either.  We found we could upgrade through our vendor cheaper.  Of
course our vendor stopped making the particular machine we use and all
support stopped pretty much the next day from them and Informix.
-- 
Bob Peirce, Pittsburgh, PA         rbp@investor.pgh.pa.us         412-471-5320
venetia@investor.pgh.pa.us [NeXT Mail]  !uunet.uu.net!pitt!investor!rbp [UUCP]

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