Problems getting 3.0

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#1111

From: Philip Machanick
Date: Wed, 14 Oct 1992 12:51

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I ordered the CD ROM drive + 3.0 upgrade special deal when I was at
Stanford earlier in the year. Since the 3.0 delivery date slipped it
hadn't
arrived by the time I left (the drive in the meantime arrived via the
Stanford Bookstore) so I called NeXT to find out what was up
and they said the software would be shipped directly to me. There's still
no sign of 3.0 and NeXT are insisting that the person I delegated to
receive stuff for me while I'm away from Stanford produce full details of
the original order because they can't look it up by name. This is a
problem since I didn't leave the paperwork somewhere he can easily
find it.

Has anyone else had problems getting their 3.0 out of NeXT? Do they
really have an order system with no search by name? Any ideas on
how to get a more helpful attitude out of NexT appreciated.
--
Philip Machanick
Computer Science Dept, Univ of the Witwatersrand, 2050 Wits, South Africa
philip@concave.cs.wits.ac.za  phone: 27 (11) 716-3759  fax: 339-7965

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From: philip@concave.cs.wits.ac.za (Philip Machanick)
Newsgroups: comp.sys.next.software
Subject: Problems getting 3.0
Message-ID: <1992Oct14.125139.2664@shannon.ee.wits.ac.za>
Date: 14 Oct 92 12:51:39 GMT
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