🚀 go-pugleaf

	I need to show some numbers on what it costs to support NeXTs.     
The data you give me will be held in strictest confidence.  I will post a  
summary (with out company names, etc)

	Please answer the following questions if you are in charge of  
supporting  and training of NeXT users.

First What do I mean by support? 
 
	By support I mean:  "The activity of  unboxing, installing,  
configuring, network hookup, user management, backups, software installs,  
software upgrades, problem resolution(hardware and software), service, etc  
on NeXT Hardware, Software and Third Party Software for the NeXT platform"  
(general hardware and software stuff)

	By  Training I mean:  "Training new users to the NeXT environment,  
training users on specific software packages, answering user questions,  
etc"  (People type stuff)

	I am mainly interested in end-user type of support, but if you  
have a programming shop/department, just break that into another section.

Please answer the following questions: 
	 (example answers are here)

1)   Name:				
	(Joe Sysadmin  joe@SDBoA.com)
	
2)   Name of Company:		
	(Super Duper Bank of America)

3)   Number of NeXTs and their use.  	
	(50 NeXTs in joe department doing 3270 connections to the 
	mainframe,WordProcessing, Spreadsheet and Custom Database 
	application)

4)  Type of Hardware/Software support provided, could be different for
    each of 3  
	(we contract this out and they do all things you listed for 
	support except backups)

5)  Who do you hire for above support?
	(we hire a person that breaths UNIX/C) or ( a General Technoid 
	that doesn't even know UNIX)

6)  What do you estimate the service reliability is?
	(We have 500 NeXTs, we average 1/2 disk drive problem/breakdown a 
	month)

7) What are the costs.  I am looking for a dollars per box, or a Full Time  
Equiv estimate
	(we contract this out and pay $150/box) or (we average one 1/2 
	time sysadmin  for every  500 boxes)

8)  What kind of training is provided, could be different for each of 3	 
	 (we have 3 classes.  they are "intro to NeXT"-8 hours, "Use of 
	the 3270 emulator" - 4hours and "Use of our Custom App"-10 hours)

9) What are the costs.  I am looking for a dollars per person, or a Full  
Time Equiv estimate
	(we have a full time person that handles all computer training and 
	it roughly takes 1/4 of her time or .25FTE)


I do not speak for the Mayo Foundation.  Any views expressed are my own.

Thanks

---
Mark Roder
NeXT Consultant
NeXT Mail: 	roder@mayo.edu