🚀 go-pugleaf

In article <viking.708387022@vincent1.iastate.edu> viking@iastate.edu (Dan Sorenson) writes:
[Actually, at this point Mr. Sorenson is quoting anonymously
something someone else sent him. -dp]

>So now all my hardware (in this problem) is certified anyway, and Novell will
>talk to me.  It is not clear that non-certified equipment is causing the 
>problem, but at least they talk to me.  And the saddest part was that weeks
>were wasting because Novell didn't bother checking that it was all certified
>to begin with.

I'm just a developer, so what do i know?  But, still, i'd think this
person would be *pleased* that this support person spent some time
trying to find a solution before dropping you because your hardware
wasn't certified.  OK, in your case it appears you can go out and get
new hardware at the drop of a hat, but most people, i think, are sorta
stuck with what they have.  I'd expect the technical support people to
make some kind of effort to solve a problem before casting a person
out into the cold because of a unfortunate choice of hardware.

It sounds like you're still having the problem even with certified
hardware, so, at least in this case, the weeks that have gone by
involved investigations that would have had to be done anyway even if
the support person had insisted on certified hardware from the
beginning.
						don provan
						donp@novell.com