🚀 go-pugleaf

I found this post from searching for similar problems to mine. I
thought I would republish it here because it shows a continuity of
high-handed approach typical of palm-asia. I will post more on my
situation shortly.

   
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Search Result 3 
From: WooWoo (woowoo@xxx.yyy.tw)
Subject: Terrible Palm Customer Service!!! 
Newsgroups: comp.sys.palmtops
View: (This is the only article in this thread) | Original Format 
Date: 2000/03/14 
 

Terrible  Palm Customer Service!!!
In fact, I am still waiting for the Service..........




hello,

        I did respect Ur Reply, and believed Ur guaranty......

> Please allow me to follow-up on this matter and I will try my best to
> resolve this as soon as possible.

        But after 20 Days, I still not get enough information from
U , I do not think it's difficult to find , send back the original 
package!

        Pls inform Me How Long Should I Wait to get all accessories
and
Starting Using My Palm!

Ryan Yen
2000/03/13

----- Original Message -----
From: Palm Computing <palmdirect@palm-asia.com>
To: <ryanyen@gcn.net.tw>
Sent: Friday, February 25, 2000 6:24 PM
Subject: (1) Palm Vx - Customer Care


> Dear Mr Ryan Yeng,
>
> Thank you for making Palm your choice of digital assistant.
>
> Thank you for bringing this to our attention.
>
> For a Service Replacement Order, only the viewer is needed to be sent to the
> dropzone. All accessories like the stylus, flip cover, cradle, manuals etc
> must not be included. This should be highligted to all customers by the
> technical support officers who take the calls.
>
> I apologise if you are not informed to remove all accessories before sending
> in the defective Palm. What I intend to do is to contact our dropzone to
> verify that they have indeed received the entire box that you had sent in
> via DHL with Airwaybill# 2569572106.
> Please allow me to follow-up on this matter and I will try my best to
> resolve this as soon as possible.
>
> Once again, on behalf of Palm, I apologise for any inconvenience caused.
>
> Warmest Regards
>
> Roza Bte Ahmad
> Palm Technical Support Asia Pacific Region
> Visit us at www.palm-asia.com
>
> Palm Customer Service Hotlines:
> Singapore               65-587-3113
> Hong Kong               65-587-3113
> Australia               1300-360-558
> New Zealand     0800-370-480
>
> Palm Technical Support Hotlines:
> Australia               1800-628-324
> New Zealand     0800-877435
> Japan           03-3375-4356
> Hong Kong               000-90-3253
> South Korea     00798-651-7141
> Malaysia                1800-80-1627
> Philippines             1800-1-651-0222
> Taiwan          0080-651358 or 886-3-322-3685
> China           10800-650-5120 (Beijing & Shanghai)
> Thailand                001-800-656298
> Singapore               +65-7849805 (non-toll-free)
> India
> - dial 000-6517
> - at the voice prompt, enter "2"
> - enter telephone number 5855121
> - enter PIN (optional)
> - call will be connected.
> - if a non-touch phone is used, inform the operator.
>
>
>
> -----Original Message-----
>  From: Ryan Yen <ryanyen@gcn.net.tw <mailto:ryanyen@gcn.net.tw>>
> To: asiasupport@palm.com <mailto:asiasupport@palm.com> <asiasupport@palm.com
> <mailto:asiasupport@palm.com>>
> Cc: support@palm.com <mailto:support@palm.com> <support@palm.com
> <mailto:support@palm.com>>
> Date: Thursday, February 24, 2000 6:56 PM
> Subject: UR Service is SUCKS..........SERIOUS COMPLAINANT
>
>
>
>
>
> UR Service is SUCKS!
>
> I bought a new Palm Vx @ US , but some problem with the new Palm and cradle,
> I contact U and request for "Warranty Exchange " , this is a DOA (dead on
> arrival)
> case , U have to replace a WHOLE NEW Palm package for me!
>
> Service Number : PAPR061723212
>
> I send "WHOLE PACKAGE " to U on Feb 10 , DHL Airwaybill# 2569572106
>
> Feb 11, 2000
> 10:05
> Singapore - Singapore Shipment delivered
>
> But U GOT my Palm at Feb 18 !! after shipment delivered one week??!!
> IS UR COMPANY VERY VERY VERY VERY VERY BIG??
>
> I got Ur Return today (Feb 24 ), but U guys just send me the "Palm Handheld"
> Body
> ONLY....... No Cradle, CD-ROMs, Manuals, Registration Card........... How I
> Use
> a Palm without charging cradle?
>
> I've TOLD U that I NEED "DOA REPLACEMENT" service , and I did send U whole ,
> but you just send me the handheld!!
> U've delayed the replacement service , and do not care each customer's need
> (MY
> DOA
> replacement), before I send to U , U did not fax me the "Return Packing
> Instructions"
> (which I got with the new Palm, how do I knew before U told me??)
>
> Palm is a very good product , but Palm Inc. does not support well!
> Ur service is Sucks!!
> PLS send WHOLE package INCLUDE EVERYTHING (expected the handheld body)
> TO ME ASAP , that's what I need !
>
>
> This is a VERY SERIOUS COMPLAINANT!!
>
> Ryan Yen-
> Email: ryanyen@gcn.net.tw <mailto:ryanyen@gcn.net.tw>
> Tel: +886-2-23456133 #612
> Fax: +886-2-27237366
> Mobile: 0933-216568
>  << File: att1.htm >>
>


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