🚀 go-pugleaf

noone <noone@noone.org> writes:

>With TRT, IIRC, they bypass Sun Australia ... and actually buy hw from 
>Sun GlobalServices either directly or indirectly via one of the global 
>Sun resellers. They also have their own inventory of Sun ( and HP and 
>IBM ) hardware, even EOL'd hw.

>What was not clear was the support, as it seems that you would not get 
>in contact with Sun directly, as TRT will be your main point of support 
>contact ( via their qualified Sun engineers ). Thus, you would not get 
>access to the customer only sections of sunsolve, or the on-line support 
>centre, which I find valuable.

>In any case, they did say that their hw maintenance fee is almost flat 
>every year, and possibly lower than Sun bronze support, even for EOL'd 
>hw ... where as with Sun, the hw maintenance fee goes up every year once 
>the hw is EOL'd.

>They have a pretty good list of clients, although I was not given a list 
>of customers who use them for Sun support, since they basically grew out 
>of supporting IBM hardware ( hence, the "R" on TRT ).

I have sold a few pieces of Sun hardware (used - since that's what I deal
in) to TRT and have had no problems with them from the perspective of them
being a buyer and me be a seller.

I've never had any dealings with them the other way around though.

As I've never traded in new Sun hardware I can't really comment about Sun's
distribution processes or what TRT might or might not do that is different
to other players in the new Sun equipment market such as Frontline who are
Sun's 'preferred dealer' (they share the same offices as Sun), and a small
handful of other outlets.

But they seem quite genuine in the small-scale dealings I've had with them.

Regards,

Craig.
-- 
 SUN RIPENED KERNELS - Surplus Sun Microsystems Equipment, Parts + Accessories
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