🚀 go-pugleaf

In Volume 7, Issue 104 Steve Harris (etnibsd!vsh@uunet.uu.net) says:
> I recall that when I previously brought the missing STBs issue to Sun,
> they said their records indicated the STBs had been shipped.  I asked them
> to send duplicates; they said they would, but never did (at least I never
> received them!).

Which brings up an important question: Why aren't STBs available to us on
magnetic media ??  I would even settle for an anonymous FTP source !

STBs are sometimes roughly an inch thick, and it's nearly impossible to
dig up the relevant info in reasonable time.  Assume you could search
through one volume in five minutes, and assume you have two years worth of
STBs to search (one per month) ..

Our support is largely email driven and we need to be able to search by a
keyword.  Apparently Sun does have a dial-in service where you can search
through their database of bug reports. We would probably need a dedicated
connection. Obviously no good.

I've talked to our local salesman and also a customer marketing rep from
the East coast to no avail.  I think the only reasoning they will listen
to is the will of the masses.

Wake up, Sun !

---Jason Heirtzler
   software support
   jdh@bu-it.bu.edu