System support on HP

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Article #8746

#8746

From: David Karr
Date: Thu, 27 Jun 1991 20:22

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I've noticed that if I have a software problem on our HP systems, I have
to get one our system administrators to call the problem into HP system
support.  Only a select few on our staff are allowed to make calls into
the problem center.

Is it common to restrict system support this way on other systems?  I don't
remember this happening with our network of Sparcs, or with our FrameMaker
problems.
-- 
Digital Systems International, Inc.	David Karr
7730 177th Pl NE			dsinet!davidk
Redmond, WA   98073-0903
(206) 881-7544 ext. 547

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Path: arc1-ca.pugleaf.net!utzoo!utgpu!cunews!bnrgate!brchh104!brchs1!bnr.ca!rice.edu!sun-spots-request
From: dsinet!davidk@quick.com (David Karr)
Newsgroups: comp.sys.sun
Subject: System support on HP
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Date: 27 Jun 91 20:22:00 GMT
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