🚀 go-pugleaf

SUN-SPOTS DIGEST           Tuesday, 7 July 1987         Volume 5 : Issue 23

Today's Topics:
     press release - SUN ANNOUNCES NEW EDUCATIONAL SERVICE OFFERINGS
                 getting Sun CORE to work with Suntools?
                       VME - VME adapters for SUN?
          for sale: 2x71MB disk & 60MB cartridge tape subsystem
         anyone tried QIC-120 or QIC-150 cartridge drive on Sun?
                             Sun-3 keyboards?
                       Second disks for Sun 3/52's?
                   Adams-Russell Speech Proc. Periph.?
                      Re: 3/160 disk errors (v5n19)?
              thanks and a question on graph(1) and plot(1)?

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Date: Wed, 1 Jul 87 09:14:28 PDT
From: marleen@sun.com (Marleen Martin McDaniel)
Subject: press release - SUN ANNOUNCES NEW EDUCATIONAL SERVICE OFFERINGS

MOUNTAIN VIEW, CA -- June 30, 1987 -- Sun Microsystems, Inc., today
announced two new service programs specifically for its educational and
non-profit institutional customers.  The On-Site Service Center and
Cooperative Maintenance Service programs, available today, allow Sun
and Sun educational and institutional customers to work together to
provide the best service and support needs required by these
institutions.

"Approximately 15 percent of Sun's revenues for fiscal year 1986 came
from the educational and nonprofit institution market", said Robert
Lux, vice president and general manager of Sun's Customer Service
Division.  "Universities characteristically have a high volume of
workstations at a single site.  Our existing service offerings have
been expanded to best meet the service and support needs of these
customers".

On-Site Service Center, Sun's lowest cost on-site hardware service,
provides weekly service to educational and non-profit institutional
customers with 25 or more workstations.  Under this service, a Sun
Field Engineer provides on-site maintenance on a predetermined day each
week at a designated work area at the Customer's site.  All materials,
travel, and labor are included in the low monthly price.

With Cooperative Maintenance Service, Sun assists the customer in
establishing and maintaining a self-maintenance capability for Sun
hardware.  With this program the customer receives a designated Sun
account manager to assist with service issues; phone support by Sun
engineers for hardware maintenance issues; access to Sun diagnostic
software for resolving system errors; on-line access to abstracts of
Sun's engineering change orders; and a recommended spares inventory
plan tailored to meet the customers' field service objectives.  Also
provided is a copy of Sun's internal Field Engineer's Handbook to
assist in resolving customer problems, and discounts on assembly repair
services.

These two new programs supplement Sun's comprehensive product line of
customer service offerings which include hardware maintenance, software
support, customer education, and consulting.  Earlier this quarter Sun
introduced SunPartners, a comprehensive support program for Sun OEM
customers, and two Network Services to support Sun's networking products.
Sun has 59 service locations worldwide, including 41 in the U.S.

Sun Microsystems supplies distributed computing systems based on
standards, including technical workstations, servers, UNIX system
software, data communication products and networking software.  Sun has
shipped more than 36,000 workstations and board-level products
worldwide to OEMs and technical end-users in the computer-aided design
and manufacturing, factory automation, artificial intelligence,
software engineering, electronic publishing, automated test and
financial services markets.  Sun Workstations are installed in more
than 500 universities worldwide.

Press Contact:  Kim Miller, Sun Press Rel