🚀 go-pugleaf

In article <6452@plains.NoDak.edu> bezenek@plains.NoDak.edu (Todd M. Bezenek KO0N) writes:
>
>I am writing an article to convince North Dakota State University to
>drop Zenith as its major computer vendor.  I am looking for actual
>instances of Zenith mistreating individual or institutional customers.
>

Is this a personal vindeta?  Why do you dislike Zenith?  I have found them
to be both competant and responsive.  Make certain that you are attacking
the people responsible for any problems that you may have.  For example,
three years ago I had problems with a service place repairing a simple
monochrome monitor.  After two calls to Zenith I had a new monitor with
in one week and the service center no longer services Zenith products.

Now that Groupe Bull has taken over they seem to be getting even better.
To make a long story short, if you have a problem with a service center
you are best off changing your service center AND LETTING ZENITH KNOW.
They care a lot more than you may know.

At my previous University there was a problem with the on sight people
servicing the machines so the Student rep called his rep complained and
had the on sight service center changed.  The current service people
do an outstanding job.  currently at Oakland University they are so 
happy with the situation (I know these people and they are NOT easy
to please) they are purchasing another truck load of machines.

If you want me to do a comparison of happy to unhappy Zenith users just
let me know and I will summarize the results.

Andy (pitonyak@cis.ohio-state.edu)