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Article #579

Ventura Problem

#579
From: Kate Gregory
Date: Thu, 13 Jun 1991 17:13
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(If this is the wrong group, let me know; it seemed logical.)

I have a problem with Ventura for Windows. They won't help me
becaues I bought my copy more than 6 months ago so they won't
speak to me unless I give them $150. I don't mind that for
newbie-questions, but when a program dies on a protection exception, 
the developer should be saying "thankyou for telling us" not "pay
up or live with it". Anyway, I hope someone out there in netland can help.

Here's the problem. I'm renumbering my publication and suddenly
"unrecoverable application error". I've renumbered plenty of other
publications before without a worry. I got one free tech support
call and she said it was because I had a large (60 rows) table.
But I removed the chapter with the table from the publication and
it still bombs. In fact it bombs with just 2 or 3 chapters, some only
one page long. I have tried every combination of chapters looking for one
which causes the problem, but that's not it. I stuck it under Codeview -
it dies on a "General Protection Fault". Tech support won't talk to me now;
I had my free call and they don't care that the advice was wrong.

So, has anyone ever had this problem? Is there a workaround?

And failing that, has anyone ever made Ventura behave nicely
when it comes to bugs in the program?

Kate
Never buy the first version or the first port to a new OS of ANYTHING!
Technical Details
Message-ID: <1991Jun13.131321.23918@jarvis.csri.toronto.edu>
Path: arc1-ca.pugleaf.net!utzoo!utgpu!news-server.csri.toronto.edu!csri.toronto.edu!gregory

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Path: arc1-ca.pugleaf.net!utzoo!utgpu!news-server.csri.toronto.edu!csri.toronto.edu!gregory
Newsgroups: comp.text.desktop
From: gregory@csri.toronto.edu (Kate Gregory)
Subject: Ventura Problem
Message-ID: <1991Jun13.131321.23918@jarvis.csri.toronto.edu>
Organization: CSRI, University of Toronto
Date: 13 Jun 91 17:13:21 GMT
Lines: 28