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Article #1352HP stands by their product - well-earned reputation
From: David R. Strip
Date: Mon, 04 Dec 1989 22:51
Date: Mon, 04 Dec 1989 22:51
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My HP-LJII died after about 2 1/2 years of light use (~3500 pages). The self-test indicated a need for a new interface board (really the motherboard). That costs about $700. I called HP and whined about how I didn't think this was really fair - that it was really a defective card (which I really believe, given the symptoms.) Anyway, without too much hassle HP agreed to fix the unit on extended warranty (ie, free), I sent it out Thurs afternoon a week before thanksgiving, regular UPS, and got it back Weds. after Thanksgiving, again regular UPS. Any company that will take responsibility for their product a year and a half after the warranty expires, and then be so expedient about it has my thanks and vote of confidence. Strip drstrip@sandia.gov
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Path: arc1-ca.pugleaf.net!utzoo!attcan!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!mailrus!ncar!unmvax!intvax!drstrip From: drstrip@intvax.UUCP (David R. Strip) Newsgroups: comp.text,comp.text.desktop Subject: HP stands by their product - well-earned reputation Keywords: laserjet Message-ID: <2002@intvax.UUCP> Date: 4 Dec 89 22:51:31 GMT Distribution: na Organization: Sandia National Labs, Org. 1411, Albq, NM Lines: 16