🚀 go-pugleaf

kevinc@cs.athabascau.ca (Kevin Crocker) writes:
>Lotus Manuscript has a toll free tech support line, at least in Canada.
>I have always found them to be extremely knowledgable and helpful.  I
>have to go through their telephone routing system but I know it well
>enough by now that it's become passe.  On ething I really like is that
>the toll free number gives me access to all of Lotus' products.  Thus,
>I save up my questions and get them all answered at once.  I do own a
>lot of Lotus software, Notes is about the only one I don't own.

>The best thing that I like about the tech support at the end of the 800
>line is that they use their own software and subsequently have an
>incredible feel for what it can and can not do. One small problem is
>that the tech support people are not always on top of what the rest of
>the corp is doing -- what they are really good about is finding out and
>gettting back to me.

If you ask me, their PROMPT support (its free 1-800 for six months although
I've been noticing that they haven't really enforced this lately) is decent
although they always seem to have to call me back hours later (sometimes days)
to answer my somewhat unique questions about any Lotus product.  The thing
that I hate about manuscript is the virtual memory management control (not
as great as it turns out to be) and its printer drivers (compared to
WordPerfect, it doesn't even come close).

Bob
   Bob Kusumoto                               |    Find the electric messiah!
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