🚀 go-pugleaf

Some time ago, I sent out mail asking for a problem tracking and
management system.  Here's three responses that covered the packages
of interest.  Thanks to everyone who send me mail.

From: scoggin@ee.udel.edu (John K. Scoggin, Jr.)

  We have a not-quite-totally-free Help Desk Management System.  The
  software is called HDMS and was written here at Delmarva.  The
  source and PostScript docs are available under pub/hdms on
  ftp.uu.net.  The only catch is that it requires the Unify RDBMS and
  Accell 4GL from Unify Corporation.

  It is currently based upon Accell and the Unify IDS product, but we
  are almost done converting it to Unify 2000, their flagship DBMS
  product.  User interface is currently character-based, but an
  X/Motif version is next on our agenda.  We already have one Motif
  app running.  Image integration of things like circuit diagrams are
  in the offing, as well.

From: pliuskon@intellistor.com (Saul Pliuskonis)

  We are in the process of evaluating a few Problem Tracking Systems,
  one is called ction Request System from Remedy Corp. (405) 903-5211,
  The other is called Apriori, from Answer, I don't have the number
  handy for them though.

  The Action Request System is relatively new, very flexible, and it
  has a nice X-based interface, and it is priced very reasonably.

From flash@sunvice.East.Sun.COM Tue Jun 23 22:03:56 1992

  Summary: EMERYVILLE, CA June 15, 1992 -- Scopus Technology, Inc.
  announced ProTEAM, client-server groupware to automate the
  operations of software companies and software-centered
  organizations. ProTEAM integrates the entire
  organizationQengineering, quality assurance, technical support,
  sales and marketingQall share a Sybase SQLserver-based database of
  product and customer information. ProTEAM modules now available
  include SupportTEAM for call tracking and customer support,
  QualityTEAM for bug tracking and quality control and ViewTEAM for
  graphical analysis of information. ProTEAM turns product and
  customer data into Renterprise memory, an information asset that all
  departments use to improve customer service and product quality.
  Companies can configure all aspects of ProTEAM to meet their
  specific requirements, without custom programming. ProTEAM
  applications run on any client that supports X-Windows.  The client
  licenses cost less than $3000 per user in a typical configuration.
  Call Scopus at 510-428-0500.

--
David Birnbaum                   + "Be liberal, but not totally uncontrolled."
Morgan Stanley & Company, Inc.   |
New York City, NY  USA           |  Just remember...computers don't write bad
davidb@is.morgan.com             +  code...people do.