🚀 go-pugleaf

In article <28MAY91185039@acad3.alaska.edu> tftfm@acad3.alaska.edu writes:
>In article <HELENA.91May28170633@e40-008-6.mit.edu>, helena@athena.mit.edu (Helena G Cragg) writes...
>>I'm trying to find out the Microsoft 800 number for application support,
>
>Toll free number to Microsoft?  Hah!  They've got them for sales, but better
>have a deep pocket for tech. support.  

Here are some stats from Word Perfect:  They get 16,000 calls per day (for 
750 support operators).  They spend $ 500,000 PER MONTH on long distance
charges.  They spend another 1.5 million dollars on salaries.  That's just
technical help for Word Perfect users (and thier products).  Imagine the number
of users who could call Microsoft for one reason or another: DOS, Windows,
C, Word, etc..  I don't think their lack of an 800 number is unreasonable.
You have to control access a little.

>
>PS:  Anyone ever get a person in less than 45 minutes for Windows support? 

Yes.  I generally get a person within 5-7 minutes.  I got a speaker phone
to wait on hold without neck cramps, and ended up barely needing to use it.

>Ever get a correct answer?
I have gotten some outstanding technical support for Microsoft C questions.
I will admit I got a couple of flaky answers for Windows problems, but in 
the several years I have been calling Microsoft,  I have had generally good
experiences with user support.

I just get tired of people jumping on the bandwagon and bashing companies
who are trying to make our lives easier.  I'm certain Microsoft and other
companies would love constructive criticism on how to improve their support,
but let's be a little understanding.  Have YOU ever tried to support users ?

Kelly
-- 
Kelly Grant        grantk@manta.nosc.mil   (619) 225-2508
Computer Sciences Corp          ^^^^^^^^ Important: manta.UUCP won't get to me
4045 Hancock Street      "If you are given lemons.....see if you can trade for
San Diego, CA 92110       chocolate" - me