🚀 go-pugleaf

In article <3513@travis.csd.harris.com>, dana@hardy.hdw.csd.harris.com (Dan Aksel) writes...


I haven't tried calling Windows support in a couple of months, but of the four
or five times I've tried, only once has it taken less than 45 minutes.  

Their other suport lines are usually fast.  But I call with hard questions,
after I've spent quite a bit of time with the manual and the software trying to
figure it out.  With these questions I hear what sounds like someone turning
pages looking at a book--even though I'm told they DO have a computerized
database.  Only about half the time do I get a useful answer.  Now and then I
feel like I know more about the program than they do.  But that doesn't really
upset me--after all, I USE the programs every day, and support other users. 
They spend most of the day on the phone!  Usually answering the simple
questions.

I DO object to waiting on hold when I'm paying for the call.  WordPerfect feels
the cost of toll free service is good business.  Funny thing is, I DON'T mind
being on hold when they're paying the call.  But with WP's direct 800 numbers,
I'm rarely on hold for more than a couple of minutes.  

Quality of WP support?  It's gone downhill as the size of their service has
increased.  but I'd still give it a better rating than Microsoft's--at least
for "mainstream" apps like Windows, Word, Works, Excel.