🚀 go-pugleaf

In article <28MAY91185039@acad3.alaska.edu>, tftfm@acad3.alaska.edu (MCGRANE TOM
F) says:
>
>Toll free number to Microsoft?  Hah!  They've got them for sales, but better
>have a deep pocket for tech. support.
>
>PS:  Anyone ever get a person in less than 45 minutes for Windows support?
>Ever get a correct answer?
>
  Microsoft has a GENERAL number for support, but it's mostly for update
  information and product replacement (upGRADE information).  But if you want
  tech support, you must call the WA number and pay the toll to AT&T.

  As for getting correct answers in less than a 45 minute wait...yes, I
  frequently do.  I usually have to wait 30 minutes, and once I got through
  in less than 5.  When Microsoft COULDN'T answer my question, they would
  take my number and call me back with their thoughts on the solution if the
  problem was sufficiently complex.

  Microsoft sponsors some FREE seminars on the inner workings of Windows.  It
  covers such things as what files are loaded when and where, what happens if
  you don't set up extended memory correctly, etc.  I know DOS machines fairly
  well, but this seminar helped me figure out some problems without having to
  call their tech support number...I learned a few things I didn't know.  If
  you have the opportunity to take this course, and are familiar with the
  workings of DOS, I highly recommend this seminar.  Apparently Microsoft is
  thinking about sponsoring an even more technical workshop on Windows.  I
  hope they do.


Paul D. Shan
Microcomputer and Personal Workstation Support
Center for Academic Computing
12 Willard Building
University Park, PA  16802
(814) 863-4356
PDS2@PSUVM.psu.edu