🚀 go-pugleaf

Mark Medici writes:

> I for one, and I am sure the general public, are 
> getting sick and tired of being forced to wait and 
> pay for bug fixes in the form of upgraded versions.

I share your frustration, Mark.  hDC is committed to
producing high-quality products.  All of our products
undergo rigorous internal and beta testing and we don't
ship a product until all known bugs have been fixed.
Unfortunately, minor problems such as the one that
prompted your article do occasionally surface after 
the product has shipped.  

However, establishing a policy of immediate bug fixes
and updates is expensive -- an expense that would be
directly reflected in higher product prices.  The problem 
with this approach is that the higher price now includes 
an "insurance premium" that most customers will never 
benefit from -- and even those that do may decide that 
the benefit is insufficient to justify the cost.

By releasing only high-quality products and incorporating 
minor bug fixes into the next version of a product, the 
original cost to the consumer is minimized.

As for upgrades, the policy of hDC has always been to
charge only a nominal fee for a new version of a product.
Both Windows Express 3.0 and FirstApps 1.0 (formerly
Windows Manager) retail for $99.  The upgrade cost for 
either is $19.95, for both it is $34.95.

> If an advertised feature is not working as described, the
> publisher/marketer should make the necessary reparations 
> without charge...

If the "Maximize Automatically" feature is broken on your
machine and because of this you decide that Express is no 
longer worth the price you paid for it, please contact hDC
to arrange for a full refund.

Michael Roper
Product Lead, Windows Express
hDC Computer Corporation