🚀 go-pugleaf

jafo@miranda.UUCP (Sean Reifschneider) writes:
>I was just wondering what people thought of OnLine?  I personally think that
>the net is a better source of information, but since my boss paid $700 to

I think Microsoft Online is a GREAT service.  Of the multitude of possible
ways to send questions or bugs to Microsoft, (telephone customer service,
forums on Compu$erve, usenet newsgroups, etc) Online is the one where you
get the most professional response.  


>I spent an hour tonight finding out how to send a service request (and was
>never able to get one sent).  It seems that the "bt50.zif" file got lost

The software they give you to access Online is terrible.  Cutsy.  Lots of
icons and stupid nonsense.  Once you figure out how to use it, it works.
(sort of)

>screen before I can use the thing.  It's slow, but it's just enough faster
>than you can read at, so if you're getting a long document, you can only
>read 30 or so lines, before it scrolls off the window, and you have to wait
>for the whole thing to get transfered, and scroll back.

Yep.  Fortunately, there's nothing very useful in the knowledgebase, so
you needn't bother reading all that stuff!  Lots of drivel.  I think if
you use the service to submit bug reports, and just download your answers
you'll like it a lot better.  When i do want to read the knowledgebase,
I do it on Compuserve.