🚀 go-pugleaf

Wow Andrea that sucks!  I too have had some nasty calls back and forth with
Verizon (used to be GTE here), so don't feel like they only treated you like
chit.  If I could have switched companies the last time they pissed me off,
trust me I would have told that snotty *itch where to shove her "service"!  Of
course I live in an area that only has one phone service available....no
competition at all here, so they treat us as bad as they want and if we want
phone service we suffer.  It's as simple as that.  One friend of mine got so
mad at them she cancelled her home line and switched to a cellular plan with
unlimited minutes, cheap long distance and no roaming charges.  She says it
basically costs her the same amount and less stress because she is not on the
phone all the time with Verizon trying to correct their billing mistakes.


>From: alh51235@aol.com  (ALH51235)

>Many weeks ago, I was receiving harassing phone calls and called the phone
>company to have my number changed. At the time, they told me that they would
>have to have someone call me back but that it would be within the week. I
>found
>it unusual, but hey..I'm patient...and I waited. No phone call from Verizon.
>The following week, I called again and was told I had the wrong department
>and
>they transferred me to another wrong department who then transferred me to
>another wrong department. I hung up, frustrated. A week or so after that,
>still
>having not received my call back from them, I tried again. I spoke to a very
>nice gentleman who assured me that someone would call me back in 24-48hrs and
>when I asked why someone could not help me at that moment, he said that they
>were backed up with service orders. He mentioned the strike, blah blah
>blah..and so I waited...24-48-72-96...hours..no call back. So, I said screw
>it....the calls had stopped and so I decided to just leave it alone.
>
>Wednesday morning I get a call from a woamn from Verizon....what? 4weeks
>later?? Anyway, she's calling to confirm my change of service order and to
>begin processing it. I said "ok" and as she's typing away, she says "You
>don't
>have Verizon"....dumbfounded, I replied..."What do you mean I don't have
>Verizon?..I get a bill from Verizon!". She asked me to hold..and I
>did.....and
>did and did and did until she finally came on and said there had been a mixup
>with my account, about 6mos ago, my service was taken over by Z-tel and that
>they still had possession of my phone line, even though Verizon bills me.
>WTF??? I remember that I tried Z-tel but I also remember calling them back
>and
>cancelling my service with them and speaking to Verizon and becoming a
>Verizon
>customer again. Verizon didn't have those records. I am instructed at this
>point that if I want my phone line to change over to Verizon...I need to call
>Z-tel and tell them to cancel my order. HELLO?? I already did that!! I am
>instructed again of the same thing, so I hang up with Verizon and call
>Z-tel...and I get a rep on the line, her name is Rachel btw, and she cancels
>my
>service...and tells me it will be 24-48hrs for the process.....she can't
>provide me with a cancellation number..THIS SHOULD HAVE BEEN MY FIRST CLUE!!!
>I
>hang up...call Verizon, place my "new" order with them...I have to have a
>whole
>new service ordered....with a "new" $100.00 deposit. I guess it doesn't
>matter
>that I've been a customer with Verizon for many years..minus the couple of
>months(or more according to them) that I was a Z-tel subscriber. So I pay the
>100.00 over the phone with a credit card..and am told that my new number will
>be in effect on Friday....but only if Z-tel has done a "full disconnect" of
>my
>line. Rachel used those exact terms so I needn't worry, right?
>
>I get off the phone and pick it up again to call my mom and no dial tone.
>WTF?
>No damned dial tone. I get my cell and I call my home number and I get this
>"Per the customer's request, (xxx)xxx-xxxx has been temporarily
>disconnect"......TEMPORARILY?? I need a "FULL DISCONNECT" thank you. 
>
>I get LaToya upon calling Z-tel and she tells me that lovely Rachel didn't
>follow through on the request and that she will.....HA...got a cancellation
>number from LaToya!! I called Verizon back to let them know that it was a go.
>I
>got a FULL DISCONNECT!!! Yippee......until...
>
>Yesterday; I get this wonderfully nasty woman from Verizon telling me that I
>will not have a phone all weekend because Z-tel did not give me a FULL
>DISCONNECT. I assured her that they did....I have a cancellation number
>afterall. This woman was relentless.....I hate people who ignore what you say
>and just continue to say the same thing...her's a bit of our conversation..
>
>Verizon: You will need to call Z-tel and get a Full disconnect, not a
>temporary
>disconnnect.
>
>Me:  I already did that
>
>Verizon: If you want to ignore my advice, that's fine...I'm only trying to
>help
>you.
>
>Me: Ignore? I am not ignoring, I'm telling you that I've already done what
>you
>are telling me needs to be done.
>
>Verizon: I'm only trying to help you, you don't want to be without service
>all
>weekend do you.
>
>Me: I've called Z-tel and they are processing a Full Disconnect and said it
>will take 24-48hrs.
>
>Verizon: But your order is for tomorrow, we can't give you your service and a
>new phone number if you don't have a full disconnect order.
>
>Me: It's only been 24hrs since I called Z-tel, it will be fine by tomorrow.
>
>Verizon: As I said, you will not get new service if you don't call your other
>company and request a full disconnect.
>
>Me: OK, I'm willing to wait out the 48hrs..if at that time I have a problem I
>will call Z-tel.
>
>Verizon: You don't want to call them now and put in a request, you won't have
>service for the weekend
>
>Me: I've already called Z-tel and my service is to be fully disconnect within
>24-48hrs...24 have already passed..if I call them now, they will only tell me
>that I need to wait an additional 24, right? 
>
>Verizon: We at Verizon are only trying to assist you.
>
>
>F*CK OFF!!! Well, I hope little miss fancy pants is loving the fact that my
>service is back on......only problem is, they turned my new service on, but
>only my residential and not my line for my modem.......and they have it
>switched around....LMAO
>
>Thanks for listening.
>
>Andrea
>
>
>
>
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