🚀 go-pugleaf

Original Support Request from Customer on 8/21/2002 7:15:24 PM

Problem Description:

I have a webcam with the model number 1100001424 and I need
drivers for windows 2000. This is a webcam with a parrallel
connection. I could not find drivers for windows 2000 on your
site. What should I do?


Response from Creative:  8/29/2002 11:32:32 AM

Greg,

Currently we do not have any driver support for this model of camera
in Windows2000. I do not believe that there is any immediately plans
to make new drivers for this camera because we no longer make the
camera.

However, we do have many models of cameras that work great in
Windows2000. You can check them out on our webpage at
www.americas.creative.com or you can call our Customer Information
line at 1-800-998-5227 to hear general product information from one of
our agents.

Danny

I have purchased the following from creative:
1 soundblaster Pro
1 soundblaster 16
1 webcam II
1 nvidia tnt video card

Your answer that I should buy a new camera because you
no longer support the one I already own is unbelieveable.
I have also had a hard time finding drivers for my
creative video card, should I run out and buy a new one
of those too? How about I just send you my paycheck so
you dont have to support any of your products. You
people suck. I will never buy another product from
creative. I used to think you were the best because of
good products and great support. Its really sad that
you have decided to take a big steaming dump on your
loyal customers over something so trivial as software
drivers.
Did you get purchased by MicroSoft or just take on
their business practices of "Buy the new release and it
will all be fixed". I work for the largest school
district in the state of Colorado. I will do everything
in my power to see that this District doesnt make the
mistake of buying anything from your company again. I
am also a member of the Colorado System Administrators
Guild and Usenix. I will encourage all those other
System Administrators that I have contact with to avoid
your products also. I am also going to post my
experiences with creative on Google Groups and other
usenet and news groups to warn others of the decline of
your once good company. I dont want others to be burned
by creative and will also contact TechTV and the
ScreenSavers so that they may also warn potential
customers of creative.

One very unhappy former customer,
Greg Donovan
Golden, Colorado