🚀 go-pugleaf

Hi  Mark

Thanks for your good and prompt service; once again I've got SB MIDI
out. Creative Labs certainly gets an  A in my book for good customer
service.

As a sidenote, before posting to this newsgroup I actually tried to
remove any old drivers from my system. However, it seems that I didn't
go thru the Device Manager and the Registry thorough enough in order
to locate all the drivers. Once again, thanks for your service.

Your sincerly
Dennis

On Tue, 13 Mar 2001 10:08:24 -0600, "Mark Kahrs (Creative Labs)"
<mkahrs@clok.creaf.com> wrote:

>Give this a try and see if anything changes:
>
>    Try completely removing and reinstalling the sound card
>drivers by doing the following steps:
>
> 1. Get the file SBW9XUP.EXE from
>    http://www.creativehelp.com/files/download.asp?search=sbw9xup.exe
>
> 2. Run the file in an empty directory to unzip it.
>
> 3. Go to the Control Panel > System > Device Manager.
>
> 4. Go to the Sound, video and game controllers group.
>
> 5. Remove any listings for the sound card.
>
> 6. Go to Start > Shut Down > Restart in MS-DOS Mode.
>
> 7. Go to the "c:\windows" directory.
>
> 8. Rename awe*.*.
>
> 9. Go to the "c:\windows\system" directory.
>
>10. Rename sb*.*, wfm*.*, csp*.*, and cif*.*
>
>11. Go to the "c:\windows\inf" directory.
>
>12. Rename *.bin to *.cli
>
>13. Reboot the computer and hold down the left CTRL key as
>      the computer boots.  This will bring up the Boot-Up Menu.
>
>14. Pick safe mode.
>
>15. Once booted go to Start > Find > Files or folders and do a
>      search for the following files and rename any that you find:
>
>      WFM0200.ACV
>      WFM0201.ACV
>      WFM0202.ACV
>      WFM0203.ACV
>      SB16SND.DRV
>      SBFM.DRV
>      SB16.VXD
>      CSPMAN.DLL
>      CIFMAN.CRL
>      CIFMAN.DLL
>      AWEMAN.DLL
>      AWEMAN32.DLL
>      SBAWE32.DRV
>      SBAWE.VXD
>
>16. Go back to the device manager and see if you can find any
>      listings for the sound card in ANY of the expandable
>      sections.  If you find any, remove them.
>
>17. Reboot the computer.
>
>18. When it asks for win98 cd or diskette, do not insert it and
>      hit ok.
>
>19. Then browse to the directory where you placed the
>      SBW9XUP.EXE and unzipped it.
>
>20. Let it pull the drivers from there.
>
>Once it pulls the drivers and finishes booting to windows, you
>should have everything installed correctly.