🚀 go-pugleaf

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avoid further misunderstandings and disappointments in the future.


--
Harvey Fong
Technical Marketing Specialist
Audio Products
Creative Labs Inc.
http://www.soundblaster.com



Xavier Henry wrote:

> Does Creative care about us ?
>
> Harvey, please do not take this personally, as it seems you may be the only
> one here trying to help. However, it does seem that nobody really cares at
> Creative. BUYER BEWARE : YOU BOUGHT IT, NOW YOU'VE GOT IT  !
>
> May be Creative management are all attending a communication seminar ! If
> not, they probably should ! That Creative cannot solve all these problems
> right away may (arguably) be acceptable. That they do not seem to have a
> plan or if they have one, they must be the only one to know about it, to
> address the numerous calls for help from their customers (as is apparent
> from those newsgroups) is NOT acceptable.
>
> I realize that Creative cards are a good bargain pricewise, however, they
> should clearly state that the price does not include any support nor does it
> imply a warranty that their product will work even when properly installed !
> It seems to me they should spend less money on their glitzy web site and
> more in supporting their customer.
>
> Harvey, since you seem to be the only existing link between us and Creative
> management, I, and I am sure, many other people here, would appreciate to
> get a response from Creative management on the blatant lack of care for
> their customers. I hope, for their sake, that their cars and bizzjets work
> better than than our cards !
>
> I would, by the way, also appreciate having answers to the question
> previously posted and appended below. I also had sent it to the support
> E-mail adress and have received no answer either.
>
> Thanks in advance.
>
>     Xavier Henry
>
> Note to Ziff-Davis editors (cc list) : Ziff-Davis would provide a great
> service (IMHO) to us (consumers) to provide some sort of quick survey to
> rate after sale customer satisfaction. This would certainly allow us make
> better informed decision. It's nice to have great technical reviews
> advertising good deeds of new products, but a monthly (?) rating of the main
> computer world players would also be of utmost interest....
>
> ----- Original Message -----
> From: "Xavier J. Henry" <Xavier_Henry@compuserve.com>
> Newsgroups:
> creative.misc,creative.products.misc,creative.products.sound_blaster.live
> Sent: Tuesday, January 02, 2001 2:53 PM
> Subject: Modem Blaster PCI V90 & Sound Blaster Live TAD not working
>
> > I have installed a Modem blaster 56K V90 PCI modem and a Soundblaster live
> > in my new PC with Win2k. I have installed the TAD cable between the modem
> > and the audio card and removed the TAD enable jumper. I am using Comlite
> as
> > my communication software.
> >
> > If I call someone, they can hear me, though quite faintly (but I have not
> > played with the microphone setting yet), but I cannot hear them. What am I
> > missing ? I have the microphone and the speakers connected on the
> > Soundblaster card. Commlite offers different combination of sources for in
> > and out and I have been shuffling through them with no result.
> >
> > I also have no modem sound even though it is set.
> >
> >
> >     Xavier
> >
> >