🚀 go-pugleaf

Welcome to the wonderful world of CL, where the tech support knows less
about the product than you do.  FWIW I had nearly the same experience.
It took me 3 weeks to convince the tech support that my drive was
defective (would seek for minutes) and they finally RMA'd it.
No problems with the new drive since.

Jason Stefanovich
Software Test Engineer

Howard Moskovitz wrote:
> 
> Interstingly, I had my first run-in with Creative support this week. I had a
> CDROM drive that would not get recognized by win98se. I could never get
> through to the dial support so I filed an online request. The doofus who
> answered it said I had a bad IDE cable. Fine I replaced it - no help. He
> decalred my drive defective and said I should send it in on an RMA.
> 
> Before sending my drive off to oblivion I decided to spend some time doing
> some deeper diagnostics. After a couple of hours of elimination (started by
> buying an identical drive from a local store, plugging it in and getting
> identical results) I narrowed it down to a BIOS setting. Changed that and
> Voila! the drive works. Now if that moron would have spent a few more
> minutes thinking about the problem he could have saved Creative a bunch of
> bucks (had I sent the drive in for repair) and alot of frustration on my
> part.
> 
> I updated my issue record and lambasted them for their poor performance.
> And, for the record (I told them this too) I am a senior software architect
> specializing in quality assurance, tech support (levels 1, 2 &3) and
> customer satisfaction. After this experience I immediately return the Nomad
> mp3 player I had just purchased.
> 
> Howard
> 
> "JP" <jamarno@worldnet.att.net> wrote in message
> news:9mg51t$qge$1@news.creativelabs.com...
> > I've been trying to get a firmware upgrade for my RW8435E, but
> > Creative Labs won't provide one, even though the real manufacturer,
> > Samsung, has had one available for ten months now (version BS04).
> >
> > Phil Hemmert of Creative says that his company won't provide an
> > upgrade and that one isn't needed because the product does
> > everything advertised on the box.  But if a firmware upgrade
> > wasn't needed, why did Samsung release one?  The BS04 upgrade
> > reportedly fixes some problems with burning certain brands of
> > disks and also adds some features.
> >
> >
> >
> >