🚀 go-pugleaf

Okay, I talked with Creative Labs Tech Support today and tonight.  In 3 long
distance phone calls and 210 minutes later, I got an "ok, since none of our
methods have worked and you are getting the same problem...let me read to
you our RMA policy." So, finally I got an RMA, but I have to pay the prepaid
shipping and handling fee to send their broken drive back to them for them
to either fix, replace with a refurbished drive, or get a brand new drive
(could get something back in 2 weeks to 6 months...DON'T THINK SO!!).  Its
not up to me when of the above I want...you get what they have in stock and
no they do not refund your money.

I disagree with this procedure and will be contacting my lawyer tomorrow to
see what I can and can't do.  I am seeking to get my money back and get
reimbursed for my s&h fee and my long distance phone calls (since the calls
were useless).  My understanding is that I might have a case just because
the Model number on the box MK4214 doesn't match up to the model number on
the drive itself 8438E.  Support told me that there wasn't an issue with
8432 and the 8438 being different.  They told me that 8432 was the speed and
that 8438E was the model number (Yeah, Whatever!!).  Well, doesn't match up
to model number on box so that is like false advertisement in a way.  But
after tomorrow or the following day I will know what my legal options are.
And once I learn of the options, if any, I will post them on here for all to
see and read.

Thanks again everyone and I will be looking for another cd writer.  Might
just check out newegg.com.  Just wish I had a 100% guarantee that I won't
get screwed again.

Bryan
"Peter van der Goes" <pvdg@worldnet.att.net> wrote in message
news:9hab48$fp1$1@news.creativelabs.com...
> I swear by Plextor, but there are other good brands.
> One more economical brand that has received good reviews is Lite-On. If
you
> want to buy online, my *very best* recent experiences are with newegg.com
> (www.newegg.com). Prices very good, service excellent. I had to RMA a dead
> CPU with them (out of many ordered) and even the return/replacement
process
> was pleasant and efficient.
> Newegg can put you in a 121032 Lite-On for about $100 US *delivered*.
> No, I do *not* work for newegg!
>
> "Ken Collins" <kcollins@sc.rr.com> wrote in message
> news:9h9bso$7r6$1@news.creativelabs.com...
> > Thanks for the advice.  Not sure I will want another Creative CD-RW
drive.
> > What are some good cd-rw drives on the market? In town I only have
access
> to
> > Circuit City and CompuForce when it comes to buying computer components.
> > May have to get on on-line.  Please if you know of some or a few cd-rw
> > drives that are good, let me know.  Thanks again everyone.
> >
> > Bryan
> > P.S>What price range should i look in for a good/great cd writer??
> > "Charles Wintle" <cwintle@sympatico.ca> wrote in message
> > news:3B393A84.71E6BC97@sympatico.ca...
> > > Yes I think there is a 1 year warranty on the drive although you may
> need
> > an RMA
> > > to return the drive. My suggestion for you: Create a huge fuss about
how
> > lousy
> > > this drive was and demand as a replacement a 121032 drive. They may
send
> > you an
> > > upgraded drive instead.
> > >
> > > Travis Howerton wrote:
> > >
> > > > agree!
> > > >
> > > > If you can return it. Do it.
> > > >
> > > > If you can't, then when you replace it, don't get a Creative burner!
> > > >
> > > > "Peter van der Goes" <pvdg@worldnet.att.net> wrote in message
> > > > news:9h7qq5$lnf$1@news.creativelabs.com...
> > > > > Not a screwup for Creative in terms of substituting a cheap
Samsung
> > drive
> > > > > (8438E) for the original Plextor (8432E) in terms of corporate
> bottom
> > line
> > > > > (short term). Major screwup for Creative in terms of customer
> > relations
> > > > and
> > > > > word-of-mouth advertising. In case it isn't obvious, Creative
offers
> > *no*
> > > > > support for the cheap substitute drives. The only firmware update
is
> > for
> > > > the
> > > > > 8432E *only*. Owners of cheap substititute drives sold in the same
> box
> > > > > (8433E, 8435E, 8438E and 8439E) need not apply.
> > > > > I afraid the biggest screwup was you buying the Creative product.
If
> > you
> > > > are
> > > > > still under warranty and can prove it, try getting them to RMA the
> > drive.
> > > > > Good luck.
> > > > >
> > > > > "Ken Collins" <kcollins@sc.rr.com> wrote in message
> > > > > news:9h6qvo$civ$1@news.creativelabs.com...
> > > > > > I have a CD-RW Creative Blaster 8432 that when checked in the
> > system's
> > > > > > manager is recognized as product 8438e.  I have been burning cds
> > with no
> > > > > > problems for about 6 months...flawlessly.  Now, all of a sudden
I
> > can't
> > > > > copy
> > > > > > cds or play cds without getting some high pitch/scratch like
sound
> > in
> > > > the
> > > > > > background.
> > > > > >
> > > > > > I went to the Creative website and looked for an update and the
> only
> > > > > update
> > > > > > on the site was the Firm Ware update, but when I tried to
install
> it
> > > > (the
> > > > > > updated file) I got an error saying 8432e not recognized or
> > something
> > > > like
> > > > > > that.  Can someone help me out with this problem?  I hate to
> contact
> > > > tech
> > > > > > support because it is long distance.  I used to like Creative
but
> > they
> > > > > make
> > > > > > things so difficult to find help.  I then ran a search on the
> Model
> > > > number
> > > > > > MK4214 and there were no results.  Was this model a major
screwup
> or
> > > > > what??
> > > > > >
> > > > > > Bryan
> > > > > >
> > > > > >
> > > > >
> > > > >
> > >
> >
> >
>
>