🚀 go-pugleaf

You've been treated to the same BS that Creative hands out to most people.
They tried to wear you down and exhaust your patience with all the call time
and "troubleshooting" procedures. Now you've come into their "we'll send
whatever/whenever we feel like sending" policy.
As for the 8432E vs. 8438E not being an issue, it's not (for them). The
notion that it's morally wrong to substitute second rate product for the
original high quality product used to get good reviews and generate sales,
and put the second rate stuff in *the SAME BOX*, is completely lost on them.
CL has become a bottom feeding rebadger not worthy of our continued
patronage.

"Ken Collins" <kcollins@sc.rr.com> wrote in message
news:9hbuio$2r2$1@news.creativelabs.com...
> Okay, I talked with Creative Labs Tech Support today and tonight.  In 3
long
> distance phone calls and 210 minutes later, I got an "ok, since none of
our
> methods have worked and you are getting the same problem...let me read to
> you our RMA policy." So, finally I got an RMA, but I have to pay the
prepaid
> shipping and handling fee to send their broken drive back to them for them
> to either fix, replace with a refurbished drive, or get a brand new drive
> (could get something back in 2 weeks to 6 months...DON'T THINK SO!!).  Its
> not up to me when of the above I want...you get what they have in stock
and
> no they do not refund your money.
>
> I disagree with this procedure and will be contacting my lawyer tomorrow
to
> see what I can and can't do.  I am seeking to get my money back and get
> reimbursed for my s&h fee and my long distance phone calls (since the
calls
> were useless).  My understanding is that I might have a case just because
> the Model number on the box MK4214 doesn't match up to the model number on
> the drive itself 8438E.  Support told me that there wasn't an issue with
> 8432 and the 8438 being different.  They told me that 8432 was the speed
and
> that 8438E was the model number (Yeah, Whatever!!).  Well, doesn't match
up
> to model number on box so that is like false advertisement in a way.  But
> after tomorrow or the following day I will know what my legal options are.
> And once I learn of the options, if any, I will post them on here for all
to
> see and read.
>
> Thanks again everyone and I will be looking for another cd writer.  Might
> just check out newegg.com.  Just wish I had a 100% guarantee that I won't
> get screwed again.
>
> Bryan
> "Peter van der Goes" <pvdg@worldnet.att.net> wrote in message
> news:9hab48$fp1$1@news.creativelabs.com...
> > I swear by Plextor, but there are other good brands.
> > One more economical brand that has received good reviews is Lite-On. If
> you
> > want to buy online, my *very best* recent experiences are with
newegg.com
> > (www.newegg.com). Prices very good, service excellent. I had to RMA a
dead
> > CPU with them (out of many ordered) and even the return/replacement
> process
> > was pleasant and efficient.
> > Newegg can put you in a 121032 Lite-On for about $100 US *delivered*.
> > No, I do *not* work for newegg!
> >
> > "Ken Collins" <kcollins@sc.rr.com> wrote in message
> > news:9h9bso$7r6$1@news.creativelabs.com...
> > > Thanks for the advice.  Not sure I will want another Creative CD-RW
> drive.
> > > What are some good cd-rw drives on the market? In town I only have
> access
> > to
> > > Circuit City and CompuForce when it comes to buying computer
components.
> > > May have to get on on-line.  Please if you know of some or a few cd-rw
> > > drives that are good, let me know.  Thanks again everyone.
> > >
> > > Bryan
> > > P.S>What price range should i look in for a good/great cd writer??
> > > "Charles Wintle" <cwintle@sympatico.ca> wrote in message
> > > news:3B393A84.71E6BC97@sympatico.ca...
> > > > Yes I think there is a 1 year warranty on the drive although you may
> > need
> > > an RMA
> > > > to return the drive. My suggestion for you: Create a huge fuss about
> how
> > > lousy
> > > > this drive was and demand as a replacement a 121032 drive. They may
> send
> > > you an
> > > > upgraded drive instead.
> > > >
> > > > Travis Howerton wrote:
> > > >
> > > > > agree!
> > > > >
> > > > > If you can return it. Do it.
> > > > >
> > > > > If you can't, then when you replace it, don't get a Creative
burner!
> > > > >
> > > > > "Peter van der Goes" <pvdg@worldnet.att.net> wrote in message
> > > > > news:9h7qq5$lnf$1@news.creativelabs.com...
> > > > > > Not a screwup for Creative in terms of substituting a cheap
> Samsung
> > > drive
> > > > > > (8438E) for the original Plextor (8432E) in terms of corporate
> > bottom
> > > line
> > > > > > (short term). Major screwup for Creative in terms of customer
> > > relations
> > > > > and
> > > > > > word-of-mouth advertising. In case it isn't obvious, Creative
> offers
> > > *no*
> > > > > > support for the cheap substitute drives. The only firmware
update
> is
> > > for
> > > > > the
> > > > > > 8432E *only*. Owners of cheap substititute drives sold in the
same
> > box
> > > > > > (8433E, 8435E, 8438E and 8439E) need not apply.
> > > > > > I afraid the biggest screwup was you buying the Creative
product.
> If
> > > you
> > > > > are
> > > > > > still under warranty and can prove it, try getting them to RMA
the
> > > drive.
> > > > > > Good luck.
> > > > > >
> > > > > > "Ken Collins" <kcollins@sc.rr.com> wrote in message
> > > > > > news:9h6qvo$civ$1@news.creativelabs.com...
> > > > > > > I have a CD-RW Creative Blaster 8432 that when checked in the
> > > system's
> > > > > > > manager is recognized as product 8438e.  I have been burning
cds
> > > with no
> > > > > > > problems for about 6 months...flawlessly.  Now, all of a
sudden
> I
> > > can't
> > > > > > copy
> > > > > > > cds or play cds without getting some high pitch/scratch like
> sound
> > > in
> > > > > the
> > > > > > > background.
> > > > > > >
> > > > > > > I went to the Creative website and looked for an update and
the
> > only
> > > > > > update
> > > > > > > on the site was the Firm Ware update, but when I tried to
> install
> > it
> > > > > (the
> > > > > > > updated file) I got an error saying 8432e not recognized or
> > > something
> > > > > like
> > > > > > > that.  Can someone help me out with this problem?  I hate to
> > contact
> > > > > tech
> > > > > > > support because it is long distance.  I used to like Creative
> but
> > > they
> > > > > > make
> > > > > > > things so difficult to find help.  I then ran a search on the
> > Model
> > > > > number
> > > > > > > MK4214 and there were no results.  Was this model a major
> screwup
> > or
> > > > > > what??
> > > > > > >
> > > > > > > Bryan
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > >
> > >
> > >
> >
> >
>
>