🚀 go-pugleaf

It is my understanding that you should have received a sheet of paper with
the test result of your RMA'ed drives.
Was the original drive defective?
There are individuals that monitor this newsgroup who would be glad to give
advice provided one gives them some particular information:
make and model of motherboard
make and model of all other peripheral devices in the system, be they PCI
devices or other drives.
The IDE configuration.
Power rating of the power supply.
The CD authoring software you have attempted to use.
brand and type of media you are trying to burn,
for example, Memorex, 700MB.
The specific error messages that you received.

For me, it is these details that may toggle my memory about something to
try, be it disabling DMA in both BIOS
and windows, or to simply try the drive as secondary master by itself.

Finally, do you have access to another system?
If so, one can try the device in that system, to see if the problem
persists.  If the device does work properly in another system, then perhaps
further research into the components that make up your system is warranted.

The email address listed is not active.
"megabeat" <megabeat@hotmail.com> wrote in message
news:9k60oe$3jd$1@news.creativelabs.com...
>
> From: megabeat <megabeat@hotmail.com>
> CD RW8438E
> Date: Wednesday, August 01, 2001 1:35 AM
>
> CD RW8438E
>
> Can you tell me why?
>
>      I had 1 Creative Model: RW8438E (its a CD Rewriter or at least thats
> what i thought). Never got it to work once. I complained 4 or 5 times
until
> i was released a RMA#. I returned the drive and was sent the SAME model
> diffrent serial#. I had the same luck as the first time. I tried to get a
> diffrent model from Creative because I knew it would not work due to the
> fact that there is no mention of the drive on the Creative web site. when
i
> asked the tech support guy on the phone he said it was actually another
> model (That sounded so dumb i didnt believe it) and it was supported.
Anyway
> now i have the drive they sent via rma and im very angry. It has never
> worked once and i feel as tho' i was taken by the Creative company for a
> nice ride while they got rid of some overstocked crap drive they dont want
> anything to do with. Im out of patience and out $120. I DO believe that i
> did my part when i stood at the checkout and paid for the drive, then i
was
> very understanding when i was unable to get the RMA until the 5th time i
> spoke to tech support. The least creative could do is send me a drive that
> works or can be supported with a certain amount of effort.
>
> Tell me:
>
>    Has creative spent my money yet? I bet it has. I have yet to make a
> recordable.That is so unfair. I spent more time working for the mone,
> working on the problem and talking to Creative techs than riting cd's
(which
> is 0 time making cd's).  They should do the right thing and send me a
check
> for the money I lost on this drive or A DIFFRENT MODEL so i can say "Yay I
> LOVE CREATIVE PRODUCTS".
>
> Ben
>
> sublevel@nycap.rr.com
>
>
>
>
>