phone tech support

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1 total messages Started by san Thu, 09 Aug 2001 18:39

#23

Author: san
Date: Thu, 09 Aug 2001 18:39

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I have tried calling creative's technical support for the last two days 
and I have been on hold for at least 20 - 25 mins before I hung up. and 
that was a long distance call. I have heard they have two departments 
now. installation and level 2 support. getting level 2 tech support is 
impossible to get for the soundblaster live 5.1 xgamer.

basically creative labs is just saying "screw you" to the customers who 
cant take their products back. but they are willing to help the first 
time customers until its too late for them to take it back.

I'm never going to buy another creative product because of the pathetic 
technical support they have.

If anybody else calls tech support, call their installing support 
(405-742-6655) and dont let the tech agent transfer you to level 2, or 
you will be on hold forever.

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