Re: DVDs aren't recognized

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#25

From: Chris Gilbert (Creative Labs)
Date: Thu, 04 Oct 2001 20:45

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Brian,
    It is possible that it is a problem with your motherboard IDE drivers,
and it is also possible that the drive is bad.  But to save time and money
in replacing the drive it is best to make sure all of your motherboard
drivers are up to date before we can RMA the drive again.

Thank you,

--
Chris Gilbert
Creative Labs
Technical Support
www.soundblaster.com
Brian Sokolowski <Sooks9007@Hotmail.com> wrote in message
news:NWguY3SSBHA.227@clok-news.creative.com...
> I just had my DVD drive sent in because it failed to recognize any discs
at
> all.  I sent the drive to Creative and they sent me a new drive and after
> installing it I found out that while it recognizes CD-ROMs it does not
> recognize DVDs.  I sent another message to Creative tech support and they
> told me to update the drivers and BIOS (which should have no bearing on
the
> drive being able to read DVDs), I did and that didn't do a thing.  Is it a
> problem with my system or is this drive bad too?
>
>

Technical Details

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From: "Chris Gilbert (Creative Labs)" <cgil@clok.creaf.com>
References: <NWguY3SSBHA.227@clok-news.creative.com>
Subject: Re: DVDs aren't recognized
Date: Thu, 4 Oct 2001 15:45:55 -0500
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