🚀 go-pugleaf

Disconnect the speaker cable from your system and see if you hear that same
crackling sound.  If there is no crackling sound, try connecting it to another
device (CD player, Cassette player, stereo radio, etc) to see if you get the
same effect.

If you do, or you get crackling when the speakers aren't connected to anything,
please contact Technical Support at Creative Labs Europe, as the speaker system
may be in need of warranty service.

If you only get the crackling sound when it is connected to the output jack of
your sound card or the audio output from your motherboard, then there could be a
problem with the jack and you may need to the manufacturer of the sound card or
motherboard.  If it is a Creative sound card, the correct path would also be
Technical Support at Creative Labs Europe.

--
Harvey Fong
Technical Marketing Specialist
Audio - Speakers - Portable Digital Entertainment
Creative Labs Inc. - USA
http://us.creative.com




CS wrote:

> I have just bought some Creative Intrigue 3500 speakers - but there seems to
> be a lot of static coming out of the speakers.
>
> You can notice it when the PC is turned off- rather than silence the
> speakers crackle - static style noise. When a song plays you can't notice
> the static that much but as soon as you pause etc - you hear the static. It
> is also noticeable on some of the quieter songs....
>
> Has anyone experienced this before? Are my speakers broke!?
>
> Apart from the static the speakers sound great!
>
> Thanks,
>
> Colin

Thanks for the reply - I have contacted Tech support - the problem is still
there when plugged into other devices and unplugged from any other source,

Colin

"Harvey Fong [Creative Labs]" <hfong@creativelabs.com> wrote in message
news:4089C04B.E7464AD2@creativelabs.com...
> Disconnect the speaker cable from your system and see if you hear that
same
> crackling sound.  If there is no crackling sound, try connecting it to
another
> device (CD player, Cassette player, stereo radio, etc) to see if you get
the
> same effect.
>
> If you do, or you get crackling when the speakers aren't connected to
anything,
> please contact Technical Support at Creative Labs Europe, as the speaker
system
> may be in need of warranty service.
>
> If you only get the crackling sound when it is connected to the output
jack of
> your sound card or the audio output from your motherboard, then there
could be a
> problem with the jack and you may need to the manufacturer of the sound
card or
> motherboard.  If it is a Creative sound card, the correct path would also
be
> Technical Support at Creative Labs Europe.
>
> --
> Harvey Fong
> Technical Marketing Specialist
> Audio - Speakers - Portable Digital Entertainment
> Creative Labs Inc. - USA
> http://us.creative.com
>
>
>
>
> CS wrote:
>
> > I have just bought some Creative Intrigue 3500 speakers - but there
seems to
> > be a lot of static coming out of the speakers.
> >
> > You can notice it when the PC is turned off- rather than silence the
> > speakers crackle - static style noise. When a song plays you can't
notice
> > the static that much but as soon as you pause etc - you hear the static.
It
> > is also noticeable on some of the quieter songs....
> >
> > Has anyone experienced this before? Are my speakers broke!?
> >
> > Apart from the static the speakers sound great!
> >
> > Thanks,
> >
> > Colin
>
>
>
>

That pretty much isolates it to the speakers.  Creative Labs Europe can issue
you an RMA to get that system fixed.

--
Harvey Fong
Technical Marketing Specialist
Audio - Speakers - Portable Digital Entertainment
Creative Labs Inc. - USA
http://us.creative.com

CS wrote:

> Thanks for the reply - I have contacted Tech support - the problem is still
> there when plugged into other devices and unplugged from any other source,
>
> Colin
>
> "Harvey Fong [Creative Labs]" <hfong@creativelabs.com> wrote in message
> news:4089C04B.E7464AD2@creativelabs.com...
> > Disconnect the speaker cable from your system and see if you hear that
> same
> > crackling sound.  If there is no crackling sound, try connecting it to
> another
> > device (CD player, Cassette player, stereo radio, etc) to see if you get
> the
> > same effect.
> >
> > If you do, or you get crackling when the speakers aren't connected to
> anything,
> > please contact Technical Support at Creative Labs Europe, as the speaker
> system
> > may be in need of warranty service.
> >
> > If you only get the crackling sound when it is connected to the output
> jack of
> > your sound card or the audio output from your motherboard, then there
> could be a
> > problem with the jack and you may need to the manufacturer of the sound
> card or
> > motherboard.  If it is a Creative sound card, the correct path would also
> be
> > Technical Support at Creative Labs Europe.
> >
> > --
> > Harvey Fong
> > Technical Marketing Specialist
> > Audio - Speakers - Portable Digital Entertainment
> > Creative Labs Inc. - USA
> > http://us.creative.com
> >
> >
> >
> >
> > CS wrote:
> >
> > > I have just bought some Creative Intrigue 3500 speakers - but there
> seems to
> > > be a lot of static coming out of the speakers.
> > >
> > > You can notice it when the PC is turned off- rather than silence the
> > > speakers crackle - static style noise. When a song plays you can't
> notice
> > > the static that much but as soon as you pause etc - you hear the static.
> It
> > > is also noticeable on some of the quieter songs....
> > >
> > > Has anyone experienced this before? Are my speakers broke!?
> > >
> > > Apart from the static the speakers sound great!
> > >
> > > Thanks,
> > >
> > > Colin
> >
> >
> >
> >