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Article #999

SUMMARY: Service contracts

#999
From: Thomas P. Coats
Date: Thu, 23 Nov 1995 00:00
60 lines
2707 bytes
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Hello all,

Here is the question once again for those that missed it the first time around:
>Hi all,
>
>This may be a touchy subject but I'll ask anyway.
>
>A naive question:
>How many of you have digital Service contracts and is it worth it.
>
*****************
*******************
The answers ranged from the:

downright openly hostile towards Digital 

to 

those who could not and would not do with out the service.

In general the consensus is that pros and cons need to be weighed.

i.e. how time critical is the machine, and how old is it.

I have more than a few horror stories from both sides of times with and without contracts.

New expensive machines, critical machines (i.e. servers) seem to be worth the expense. Workstations are not especially when you have someone in house who can put them together. 

Some Service Centers have better reputations than others (ranging heavenly to hellish)

Our solution will be a contract for two more years and then run the server into the ground without a contract. 

Much thanks for the input and amusing anectdotes to all who answered.

Tom
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**********************************************************************
Thomas P. Coats
EDV-Koordination
Akademie fuer Technikfolgenabschaetzung in Baden -Wuerttemberg
Industriestr 5. 
70565 Stuttgart
tel. ++49 711 90 63 257
fax. ++49 711 90 63 299
Email coats@afta-bw.de
PGP Public Key available via Finger: coats@afta-bw.de
**********************************************************************
My favorite charity: Zimmerman Legal Defense Fund
**********************************************************************
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From: coats@afta-bw.de (Thomas P. Coats)
Subject: SUMMARY: Service contracts
Date: 1995/11/23
Message-ID: <817129773.17313@news.Colorado.EDU>
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